Shopper App Functionality

How do I set up my app?

What phone types does the Shopper App support? The Shipt Shopper App is supported on iP...

App Setup Troubleshooting

If you encounter any issues while trying to set up the Shopper app for the first time, ...

How to Set Your Schedule

To complete your schedule, you will need to select the zones, days, and delivery window...

How do I change my metro or zone?

What are metros? Metros are large coverage areas that are broken up into smaller zones,...

How do I update my information in the app?

It’s important to ensure that Shipt has the most up to date information on file for you...

Where do I find my Shopper ID number?

If you need to locate your Shopper ID number, complete the following steps.  Access the...

Where can I view my in-app messages from Shipt HQ?

Shipt HQ sends in-app messages to inform you of important news such as app updates or c...

How do I use the Shopping List?

From the Shopping List, you can review all of the items on the order. Item images appea...

Using the Barcode Scanner

The barcode scanner helps you shop faster while also helping you select the correct ite...

Shopping for Weighted Items

When a member requests a weighted item, instead of shopping by the quantity, you will s...

How do I make a substitution?

What are substitutions? A substitution is an item you get in place of another item that...

How do I add an item to an order while shopping?

A member may request that you add an item to their order while you're shopping. To add ...

How to shop for special requests

How do I handle a special request? If a customer can’t find an item in the catalog, the...

What is transaction matching?

When you swipe your card at checkout, the total is matched with the total of the order ...

I’m having technical issues with my app. What should I do?

If you're having difficulty using the app, we recommend verifying that your phone, as w...

Why does it look like my app is automatically updating?

The Shipt Shopper app is capable of downloading and installing a newer version of itsel...

How do I keep my Shipt account secure?

Your privacy is extremely important to us. We do not recommend sharing your account use...

Shopper App Error Troubleshooting

What does the “Response Status -1” error, “Handshake” error, and “Offline” error mean? ...

Item Quantity

The How many? screen displays after marking an item as found with a requested quantity ...

Available Orders

The Available Orders screen is where shoppers can review orders that are currently avai...

Reviewing Claimed Orders from the My Orders Screen

You can access all of your claimed orders from the My Orders screen. A best practice is...

Door Drop-off Orders

To encourage social distancing and protect you as you continue to support the needs of ...

Early Delivery Orders

To assist with increased coronavirus (COVID-19) order volume, give you more flexibility...

How to Drop an Order

One of the great perks of being a Shipt Shopper is getting to choose when and where to ...

Delivery History

The Delivery History screen gives you more visibility into your pay.  Broken down by pa...

Item Categories

When shopping for an order, by default, items display in the Shopping List sorted by th...

Shopper App Updates

Looking for information on previous app updates? Access archives of the Shopper App Rec...

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