Shopper App Functionality

How do I set up my app?

The Shipt Shopper app is supported on iPhones (iOS 10 or later) and Android (5.1 or lat...

Shopper App Setup Troubleshooting

If you encounter any issues while trying to set up the Shopper app for the first time, ...

How to Set Your Schedule

To complete your schedule, you will need to select the zones, days, and delivery window...

Understanding Metros and Zones

What are metros? Metros are large coverage areas that are broken up into smaller zones,...

How do I update my account information?

It’s important to ensure that Shipt has the most up-to-date information on file for you...

Where do I find my Shopper ID number?

To locate your Shopper ID in the Shopper app:  Open the main menu Tap on the area displ...

Where can I view my in-app messages from Shipt HQ?

Shipt HQ sends in-app messages to inform shoppers of important news and app updates. Wh...

How do I use the Shopping List?

From the Shopping List, you can review and shop for all items to fulfill a customer's o...

Using the Barcode Scanner

The barcode scanner helps you shop faster while also helping you select the correct ite...

Shopping for Weighted Items

When a member requests a weighted item, instead of shopping by the quantity, you will s...

How do I make a substitution?

A substitution is an item you get in place of another item that was originally requeste...

How do I add an item to an order while shopping?

A member may request that you add an item to their order while you're shopping. To add ...

How to shop for special requests

How do I handle a special request? If a customer can’t find an item in the catalog, the...

What is transaction matching?

When you swipe your card at checkout, the total is matched with the total of the order ...

Why does it look like my app is automatically updating?

The Shipt Shopper app is capable of downloading and installing a newer version of itsel...

How do I keep my Shipt account secure?

Keeping your Shopper account secure is extremely important not only for protecting your...

Shopper App Errors, Status, and Troubleshooting

Shopper App Status If you are experiencing any issues with your Shopper app, we recomme...

Item Quantity

The How many? screen displays after marking an item as found with a requested quantity ...

Reviewing and Claiming Available Orders

The Available Orders screen is where shoppers can review orders that are currently avai...

Reviewing Claimed Orders on the My Orders screen

You can access all of your claimed orders from the My Orders screen. A best practice is...

Door Drop-off Orders

Orders that display the green "Drop-off" label are orders that should be dropped off ou...

Early Delivery Orders

An early delivery order can be delivered anytime between when the designated store open...

How to Drop an Order from Your Schedule

One of the great perks of being a Shipt Shopper is getting to choose when and where to ...

Item Categories

When shopping for an order, by default, items display in the Shopping List sorted by th...

Shopper App Updates

Looking for information on previous app updates? Access archives of the Shopper App Rec...

Item Preferences and Backups

Members can select item preferences for certain orders, which include selecting a backu...

Selecting Substitution Items

A substitution is an item you get in place of an originally requested item that is unav...

2-Factor Authentication

At Shipt, we take your account security seriously. One of the ways we support you is by...

Understanding the Order Details Screen

Once an order has been claimed, a pop up will allow shoppers to review the order immedi...

Instant Payout

Instant Payout enables shoppers to transfer available funds on demand rather than waiti...

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