Shopper App Functionality
How to Set Your Schedule
As a shopper with Shipt, you have the flexibility to create your own schedule and selec...
Understanding Metros and Zones
What are metros? Metros are large coverage areas that are broken up into smaller zones ...
Updating Your Account Information
It’s important to ensure that Shipt has the most up-to-date information on file for you...
Locating Your Shopper ID Number
To locate your Shopper ID in the Shopper app: Open the main menu and tap on your name ...
Where can I view my in-app messages from Shipt HQ?
Shipt HQ sends in-app notifications to inform shoppers of important news, app updates, ...
Using the Shopping List
From the Shopping List, you can review and shop for all items to fulfill a customer's o...
Using the Barcode Scanner
The barcode scanner helps you shop faster while also helping you select the correct ite...
Shopping for Weighted Items
When a member requests a weighted item, the scanner in your app will auto-populate the ...
How do I make a substitution?
A substitution is an item you get in place of another item that was originally requeste...
Adding an Item to an Order While Shopping
A member may request that you add an item to their order while you're shopping. To add ...
How to shop for special requests
How do I handle a special request? If a customer can’t find an item in the catalog, the...
What is transaction matching?
During the checkout process, you’ll be prompted to confirm the order total in the app b...
Why does it look like my app is automatically updating?
The Shipt Shopper app is capable of downloading and installing a newer version of itsel...
Account Protection and Security
Keeping your Shopper account secure is extremely important not only for protecting your...
Shopper App Errors, Status, and Troubleshooting
Shopper App Status If you're having difficulty using the app, we recommend verifying th...
Item Quantity
The How many? screen displays after marking an item as found with a requested quantity ...
Claiming Available Orders
The Available orders screen is where shoppers can review orders that are currently avai...
Reviewing Claimed Orders on the My Orders screen
You can access all of your claimed orders from the My Orders screen. A best practice is...
Door Drop-off Orders
Orders that display the green "Drop-off" label are orders that should be dropped off ou...
Early Delivery Orders
An early delivery order can be delivered anytime between when the designated store open...
How to Drop an Order from Your Schedule
One of the great things about being a shopper is the ability to choose when and where t...
Item Categories
When shopping for an order, by default, items display in the Shopping List sorted by th...
Item Preferences and Backups
Members can select item preferences for certain orders, which include selecting a backu...
Selecting Substitution Items
A substitution is an item you get in place of an originally requested item that is unav...
2-Factor Authentication
At Shipt, we take your account security seriously. One of the ways we support you is by...
Understanding the Order Details Screen
Once an order has been claimed, a pop up will allow shoppers to review the order immedi...
Instant Payout
Instant Payout enables shoppers to transfer available funds on demand rather than waiti...
Shopper Bonus Opportunities
Shipt HQ provides opportunities to earn additional income through bonus pay. Communicat...
Payment History
Accessible from the main menu, the Payment History screen allows you to have quick visi...
How to Update Your Vehicle Info
You can indicate your vehicle size in the app to begin receiving offers for Delivery On...
Proof of Delivery
All order types will include a step within the app for proof of delivery, which asks sh...
Get safety assistance from ADT.
Note: You should only select one of the Safe by ADT options if you truly need help. If ...
Handling Orders with Age-Restricted Items
Getting ready to complete an order containing non-alcoholic, age-restricted items? Belo...
Shopper App Setup Troubleshooting
If you encounter any issues while trying to set up the shopper app for the first time, ...
What are the details regarding Shipt’s background check?
We obtain a motor vehicle report and criminal background check, including key registrie...