As a shopper with Shipt, you have the flexibility to create your own schedule and select the areas, days, and times you'd like to be available to receive order offers. Once you have entered your availability into the app, you will begin to receive order offers based on your schedule.

To complete your schedule, you will need to select the zones, days, and delivery windows for which you are available to deliver. Keep in mind, delivery windows are the time slots in which the orders should be delivered to the member—not when you should start shopping for an order.

Setting Your Schedule

You can schedule your availability for up to 7 days in advance.

• Tap the menu icon in the top left corner of the app.
• From the main menu, select Schedule.
• Tap on a delivery window to add it to your schedule.
• To schedule yourself for upcoming days, tap the date from the top of the Schedule screen.

If something changes and you are no longer available during your scheduled times, you can remove yourself from the schedule for any of your selected delivery windows.
*Note: Claimed orders will stay on your schedule if you remove yourself from a delivery window, but you can drop the order if needed.

• To remove a single delivery window from your schedule, tap it to deselect it. 
• To remove yourself from all delivery windows for a day, tap Remove All at the bottom of the Schedule screen.

Your default zones will automatically be applied to delivery windows, but you can edit your default zones if you wish to add or remove a zone from your schedule.
*Note: If you didn't set your default zones during app setup, you will be prompted to select zones when you open the Schedule.

Scheduling FAQ

Why is scheduling my availability important?

• Scheduling your availability enables you to:
  • Receive offers for orders during the times you wish to shop
  • Plan your days by building your schedule efficiently, which can have a positive impact on your Shopper Stats.
  • Review orders ahead of time so you're prepared when you head to the store.
  • Establish and build member relationships, which can lead to higher ratings and tips. If a member rates you highly after completing an order for them, it is likely you may be offered orders for them again if you're on the schedule when they place upcoming orders.

How far in advance can I set my schedule?

• You can indicate your availability on the schedule up to 7 days in advance.

What if my availability changes after I've set my schedule?

• If for some reason your availability changes, you can remove upcoming delivery windows from your schedule. It’s best to edit your schedule as soon as you know you’re unavailable to prevent a poor member experience and keep your schedule on track. After removing a delivery window, you will no longer receive order offers for that time.
• If you've already claimed an order during a delivery window you can no longer shop, you may drop the order.

Do I need to let Shipt know if I plan to take time off and not shop for a while?

• As a shopper with Shipt, you have the flexibility to create your own schedule and decide when you want to shop. You do not need to inform Shipt if you plan to take time off and not shop for a while. Whenever you're ready to start shopping again, you'll be able to jump back on the schedule and claim available orders.
  
  

When are the best times to be on the schedule?

• Typically, the busiest hours (referred to as "peak hours") are from 3 p.m. to 8 p.m. local time each day, and the busiest days are Saturdays, Sundays, and Mondays. However, this may vary by metro. 
• It may be helpful to look for trends in your area and set your schedule based on the delivery windows that work best for your availability.

Is there a limit on how many zones I can shop for?

• No, there is not a limit on how many zones you may select to receive offers from. However, to prevent over-scheduling and late deliveries, a best practice is to consider selecting a maximum of 2 default zones at one time.

What are "quiet hours"?

• In metros that do not have retailers that are open 24-hours, the period of time from 10 p.m.–6 a.m. local time is referred to as “quiet hours”. New orders that are placed by members during quiet hours will begin being offered at 6 a.m. to shoppers on the schedule.
  Note: For metros that have 24-hour retailers, orders will be offered at all hours to shoppers on the schedule.

Need to drop a claimed order from your schedule? Click here.

Ready to learn about reviewing claimed orders? Click here.