Available Orders

The Available Orders screen is where shoppers can review orders that are currently available to claim. By default, all available orders are displayed and sorted by their group (zone). 

Sort and Filter Available Orders

On Friday, September 18th, shoppers will also have the option to sort by delivery window and filter available orders by retailer and order type. If shoppers utilize filters, only the orders that match the selected filters will then display on the Available Orders screen.

Order and retailer filter options will be based on currently available orders. For example, Target will display as a retailer filter option if there are Target orders available to claim at that time. However, if there are not any Target orders available to claim, Target will not display as a filter option.

The sort and filter features will be accessible from the top of the Available Orders screen. To utilize these features and customize how available orders display, shoppers will be able to: 

  • Tap the All filters icon () to view all sort and filter options at once
  • Tap Sort by, Order tag, or Retailer to view sort or filter options individually



What are offered orders?
The Offers section in the Available Orders screen displays orders that have been offered to you and are available to claim. Orders are offered to shoppers based on their schedule, including the delivery windows and zones they have selected. Order offers are also influenced by a shopper's Average Rating, Acceptance Rate, and On-Time percentage.

What are open metro orders?
The Open Metro Orders section in the Available Orders screen displays orders that have been offered to all shoppers on the schedule but have not been claimed yet. These orders are available to all shoppers in a metro, regardless of their default zones. An example of how to utilize these orders is when you do not have an order claimed for a delivery window and are available to shop, you could review open metro orders and claim one that fits your schedule.



How are orders offered?

Orders are offered to shoppers based on their Average Rating, Acceptance Rate, and On-Time percentage.

Once a shopper receives an offer, they will have 60 seconds to claim the order before it is offered to the next shopper. Therefore, the group of shoppers that are offered an order will grow every minute until the order is claimed. If the order is not claimed after being offered to all shoppers on the schedule, it will display in the Open Metro section of the Available Orders screen for another shopper in the metro to claim.

Orders are offered to shoppers based on the delivery windows and zones they have selected. Shoppers may receive offers for any of the zones they have signed up for after they have claimed an order, so it is recommended to review the zone, store location, and delivery address carefully on any additional offered orders.



Claiming an Order

Once a shopper receives an offer, they will have 60 seconds to claim the order before it is offered to the next shopper. Order offer notifications will be sent to shoppers in 2 ways:

  • If the shopper is in the app, an order offer modal will display at the bottom of the app screen.
  • If the shopper is not in the app, a push notification will be sent to their phone. Tapping on the push notification will open the Shipt app to the offered order.

After dismissing a notification, shoppers will still able to claim previously offered orders from the Available Order screen if they have not yet been claimed by another shopper.



Understanding the Offer Card

The order offer card provides helpful information to enable shoppers to quickly decide if an order works for their schedule. Reviewing this information can help you strategize and build your schedule for optimal success.

  1. Order Labels: labels provide guidance on order types, incentives, and preferred delivery methods 
  2. Ellipses Icon: tap to view the order's route and preview the shopping list
  3. Delivery Window: the selected timeframe the order should be delivered to the member
  4. Est. Time: the estimated time to complete the order
  5. Total Items: the total number of items for the order
  6. Est. Pay: the estimated pay value range for the order
  7. Zone: the zone (neighborhood) where the order is located
  8. Store: the specific store location for the order
  9. Claim Order: tap to claim the order
  10. Map Icon: tap to view an interactive map of the route between the store and delivery location

Previewing an Order's Delivery Route and Shopping List

  • To preview the map from the order offer card, tap the map icon in the bottom left corner or tap the ellipsis icon in the top right corner and tap View Map.

  • To preview an order’s Shopping List from the order offer card, tap the ellipsis icon in the top right corner and then tap Preview List
    •  You can also access the Shopping List while reviewing an order's location by tapping the order preview icon in the top right corner of the map screen.


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