Order offer notifications are sent to shoppers in two ways:

• If the shopper is in the app, an order offer modal will display at the bottom of the app screen.
• If the shopper is not in the app, a push notification will be sent to their phone. Tapping on the push notification will open the Shipt app to the offered order.

Orders displayed in the Open metro section of the Available orders screen are available to shoppers in a metro* regardless of their selected zones or scheduled availability.** 
*Note: Shoppers in the same metro may see different orders listed in Open metro. Shoppers may also see additional orders in Open metro that were not offered to them during times they were on the schedule if an order is approaching the delivery window.
**Note: Open metro is not available to shoppers in Colorado due to legislation that requires offer exclusivity. For more information on shopping in Colorado, click here.

After dismissing an order offer notification, shoppers will be able to claim previously offered orders from the Available Order screen.

• Tap Available orders from the main menu.
• The Offers section on the Available Orders screen will display orders that have been offered to you and are still available to claim. 

How Orders are Offered

Orders are offered to shoppers based on several factors including but not limited to shopper stats, preferred connections, and current schedule.

• Shopper Stats and Preferred member connections will be prioritized for order offers. You will receive a notification when you receive an offer for a preferred member’s order, even if you are not on the schedule. Keep in mind a member can have multiple preferred shoppers on their list. 
• Shoppers may receive offers for any of the zones and delivery windows that they have added to their schedule. 
  *Note: Rookie shoppers start near the top of the offering list temporarily to help them gain experience.

At Shipt, we’re continuously testing our tools and features to elevate the shopping experience and set you up for success with every shop. If you have any questions about a specific feature or app experience, our Shopper Support team is happy to assist.

FAQs

How are offers determined?

• Shoppers may receive offers for any of the delivery windows and zones they have on their schedule. Shopper Stats and Preferred member connections will be prioritized for order offers. 

I dropped an order but do not see it in Open metro. Where did it go?

• Orders displayed in the Open metro section of the Available orders screen are available to shoppers in a metro regardless of their selected zones or hours they’ve selected on the Schedule screen in the app.* Keep in mind that if you drop an order from your schedule, you are not guaranteed to receive the same offer again, and that shoppers in the same metro may see different orders listed in Open metro. 
• Dropping orders from your schedule after you’ve claimed them can cause a poor customer experience as the order will need to be reclaimed by another available shopper. Repeatedly dropping orders destabilizes the Shipt platform, negatively impacts Shipt customers, and may result in deactivation.
  *Note: Open metro is not available to shoppers in Colorado due to legislation that requires offer exclusivity. For more information on shopping in Colorado, click here.

My preferred member said they placed an order for later this week, when will I see it?

• Orders will be offered out to shoppers closer to their delivery window. Keep in mind that orders are offered out based on Shopper Stats and that members typically have multiple preferred shoppers. 

Will I receive notifications for all offers?

• While each offer may not have an individual notification, you will receive a notification summarizing the offers currently available for you to claim. 
• For example, if you receive 5 offers in close proximity to each other, you will receive one notification alerting you of all 5 offers rather than 5 separate notifications. 

When will I receive offers for a delivery window that I scheduled myself for?

• Orders may be offered to shoppers closer to the delivery window. We know that most members tend to place their orders for the same day they want them delivered, and have found through research that the majority of shoppers claim orders close to their delivery window. We’re testing this update to align with member and shopper preferences while still allowing you to plan your day in advance.

Are there limits on how many orders a shopper can claim in the same delivery window?

• Shoppers can claim orders as long as they can be completed within the delivery window, taking into account any orders they’ve already claimed. This ensures shoppers are set up for success and helps ensure that customers receive an on-time delivery.
• Shoppers won’t be able to claim an order if, when combined with any orders they already have claimed, it would not be possible to complete it by the end of the delivery window.