When a customer places their order, they'll select a 1-hour delivery window in which they'd like to have it delivered. You'll be able to see an order's delivery window on the offer card when you claim the order.
In certain metros, customers may see different options for delivery windows such as a 1-hour delivery window, a 2-hour delivery window, or a 4-hour delivery window. In metros with 4-hour delivery windows, customers will have the option to choose a priority delivery window for an additional fee.
Shoppers will always see a 1-hour delivery window on the offer card, regardless of what the member selects at checkout. This 1-hour window is the time that Shipt has determined is optimal for delivery based on several factors, including shopper availability. As always, shoppers should aim to deliver within the delivery window listed on the offer card. If a customer reaches out with questions about when their order will arrive, experienced shoppers recommend kindly letting them know the 1-hour window that you’ll be delivering within, and keeping them updated on your ETA.
FAQs
Why did Shipt introduce 2 and 4-hour delivery windows?
- At Shipt we regularly test new app features in order to optimize our tools and provide a better experience for shoppers and customers. By offering some customers the option to select 2 and 4-hour delivery windows, we’re providing them with more flexibility and optimizing offers for shoppers based on the times they’re available. We’ll continue to keep you updated as we test and learn.
Can I deliver any time within the 2 or 4-hour delivery window?
- No, shoppers will always see a 1-hour delivery window on the offer card, regardless of what the member selects at checkout. Shoppers should aim to deliver within the delivery window listed on the offer card.
How will I know if a customer pays an additional fee for priority delivery?
- At this time, orders that have priority delivery will not be labeled in the shopper app. However, Shipt will continue to offer promo pay for orders that are at risk of being delivered outside of their delivery window. In order to maintain positive shopper stats, shoppers should aim to deliver every order within the delivery window listed on the offer card.
