As a platform enabling deliveries from one place to another, accurate location data is important to both providing service and supporting shoppers. Location sharing is required for shoppers with Shipt, and you will be prompted to enable location permissions for the shopper app if you don’t already have them enabled.*
*Note: You will not be able to access or claim orders until location permissions are enabled.
- Location sharing helps ensure the most accurate information possible is available for all shops and enables Shipt to explore more features that can help shoppers and customers connect.
- Your location data is only collected while using the shopper app, is stored securely, and is only used for operational purposes.
- Enabling location sharing will not significantly impact battery consumption.
You may access your device setting from the in-app prompts when you encounter them, or head to your device settings to ensure your location permissions for Shipt are enabled. After allowing your location to be shared, you will be prompted to allow motion access during your next shop. While motion access is not required, it is highly recommended for shoppers because it will help preserve your phone battery while sharing your location.
Do customers have visibility into their order progress?
Yes. As you shop for their order, customers can see which items have been scanned, which items have been substituted, and which items have not yet been found. Once you process the order and indicate that you’re on the way to deliver, customers will be able to view your current location as you head to their delivery address. At this time, they won’t receive a notification that this option is available, but can access it by opening their app.
If the order is part of a bundle, the customer will not be able to see that you have multiple drop-offs, however, there will be a disclaimer on the screen that states that shoppers may have multiple deliveries. The map will only display your current location and the customer's selected delivery spot, and the ETA shown will account for how the order is bundled. For example, if the first order will take 10 minutes to deliver and the second order will take 5 minutes to deliver, the first customer would see an ETA of 10 minutes and the second customer would see an ETA of 15 minutes.
As soon as you mark the order delivered, the customer will no longer be able to view your location.
