New shoppers are considered "Rookie" shoppers until they complete 10 on-time orders. During the Rookie period, there are differences in order offering and schedule building to help new shoppers get started with success.
Rookie Order Claiming
- Rookie shoppers will have the option to claim promo orders during their first 10 orders.
- Promo orders must be completed on time in the delivery window to count towards ending Rookie status.
Rookie Order Offering
- Rookie shoppers will start near the top of the offering list temporarily to help them gain experience.
- After completing 10 on-time orders, shoppers will no longer be considered Rookies, and their Stats will have more of an influence on their future order offers like other shoppers.
Rookie Schedule Building
- Rookie shoppers are unable to claim more than one order for a single delivery window.
- Once a shopper has successfully shopped and delivered more than 10 on-time orders, these boundaries will automatically be removed, and they will be able to claim multiple orders per delivery window including order bundles.*
*Note: Shoppers in some metros may be able to claim bundles before they’ve completed 10 on-time orders. You’ll receive an in-app message when bundle offers are available to you.
