Shopper Pay FAQ

How much will I get paid?

That’s up to you! Shipt Shoppers are independent contractors and are paid per order. 

Before claiming an order, the shopper app displays the estimated pay range for that order, allowing you to decide whether or not to accept the order. The more orders you take and the more efficient you are, the more you can earn. 

You may also receive a tip from the member to whom you deliver an order. You keep 100% of all member tips, in addition to your shopper pay for a given order. 

*Providing excellent customer service can increase your tips, and data shows that tips are highest when you deliver within the first 15 minutes of the delivery window.

When will I get paid?

The pay period is Monday through Sunday. Payment is received via direct deposit every Friday for the orders completed and tips captured the previous Monday through Sunday. 

If you have any issues with receiving your deposit or believe there is an error with your paycheck, please email to get assistance.

If an order is canceled, will I still get paid?

If an order is canceled before you have started shopping, you will not be paid for that order. However, if an order is canceled while or after you shop for an order, you will still receive payment.

Why did I get paid this week without delivering any orders?

There are a few reasons you may receive payment without having delivered an order. The most common would be related that a tip that was captured after the last pay period during which you delivered an order. If you check your Delivery History, you will be able to see if you’ve received a tip from a past period.

When will my reimbursement request be fulfilled? 

If you have submitted a reimbursement request for using a personal card while waiting on a replacement Shipt card, the Shopper Pay team will reimburse you based on the following schedule:

  • If you submit your reimbursement request between midnight on Thursday and 11:59 p.m. on Sunday, the reimbursement amount will be in your account by end of day Wednesday.
  • If you submitted your request between midnight on Monday and 11:59 p.m. on Wednesday, the reimbursement amount will be in your account as a separate deposit by end of day Friday.  

Need to submit a reimbursement request? Click here to review the reimbursement request process and then submit your request.

Note: Shipt does not offer reimbursement for expenses incurred while shopping or delivering including, but not limited to, gas, parking fees, parking tickets, or tolls. Consult with a tax professional to see if those expenses can be written off on your taxes.

Are taxes taken out of my paycheck?

No. Taxes are not taken out of your paycheck. Click here to learn helpful tax information for Shipt Shoppers. 

What is promo pay?

Promo pay is an incentive added to orders that, generally, are approaching their delivery window but remain unclaimed. Promo pay is automatically applied to the total pay amount after the order completed.

Click here to find out what to do when you claim a promo order approaching its delivery window and may be late delivering it.

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