Keeping your Shopper account secure is extremely important not only for protecting your personal information, but also to ensure there are no interruptions to your account status or payments.
While Shipt offers shopper account security through 2-factor authentication and password requirements, if you notice any suspicious activity on your account or receive any suspicious communications/unsolicited requests over the phone, text, or email from someone claiming to be Shipt/Shipt HQ, you should ignore the requested actions and report it to Shipt Support immediately.
Tips & Tricks for Protecting Your Account:
We take your account security and incidents of fraud very seriously and are always working to update our protocols to protect your information. Below are some tips and tricks that you can utilize to protect the security of your shopper account:
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Do not share your 2-factor authentication code with anyone.
- Shipt will never ask you for this information. 2-factor authentication is one of the most critical ways to protect your account and personal info.
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Do not share your account password with anyone and ignore any requests to reset your password to something you didn’t choose.
- Shipt will never ask you for this information or ask you to reset your password to a specific one.
- Review your account password and make sure it’s a strong one. Also, consider resetting that password from time to time.
- Do not use your shopper account password on any other website or app, and do not re-use any other accounts’ passwords for your shopper account.
- You can check if your password or email account has been exposed by using the free Have I Been Pwned and Pwned Password services.
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Do not respond to any communications asking you to change your shopper account email address for any reason.
- Shipt will never request that you change your account’s email address to a specific one.
- If you ever need to change the email address on your shopper account, contact Shipt Support.
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Do not respond to any communications asking you to share your bank account information or let someone change it on your account for you, even if they claim to be from Shipt.
- The only time Shipt would ask you to update your direct deposit/bank information would be in cases where a payout failed due to incorrect banking information stored in the app, which could be verified by checking your Payment History. The request would also be for you to update your bank information in the app yourself — not to share your bank information for Shipt to update it.
- Only input your personal bank account or debit card into your app – Shipt will never ask you to enter info for a payment account that is not yours.
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Be wary of any phone calls, text messages, and/or emails from anyone claiming to be from Shipt and offering a reward, prize, or bonus if you perform an action for them.
- The Federal Trade Commission (FTC) tracks these types of “impersonation scams”, and you can follow their scam alerts.
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Be wary of communicating with customers outside of the Shipt Shopper App.
- When you message a customer through the Shipt Shopper App, they receive a text message from a masked, or anonymous, number so that your personal information is protected.
- If a customer requests that you contact a different phone number than the one linked to their account, you can kindly let them know that they can update their phone number in the Shipt app. If you have any questions or concerns about these types of requests, please contact Shipt Support for additional assistance.
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Be wary of delivering to an address that is not associated with the order.
- If a customer requests that you deliver to an address that is different from the one on their order, you can kindly let them know that, for safety reasons, you can only deliver to the address they provided when placing the order.
- If the customer is unable to receive the order at the original address, they can contact support to cancel the order, and place a new one at the correct delivery address.
- If a customer requests that you deliver to another address, please notify Shipt Support. If you no longer feel comfortable completing their order, please release the order in your app if you’re able to, or contact Shipt Support to drop the order from your schedule.
- If you have any additional questions or concerns about these types of requests, please contact Shipt Support for assistance.
For other tips on protecting yourself from common scams as well as how to recognize them, we recommend reviewing the Federal Trade Commission's (FTC) articles below: