Getting Started
Shopper App Functionality
Services & Certifications
Shopper Pro-Tips
Retailer Guide
Building Your Business
Building Your Business
Coronavirus (COVID-19)
Metro-Specific Information
Shopper Pay
Stat Forgiveness Requests
How to Grow Your Business as a Shopper
Communicating with Members
Do shoppers get a free membership?
How should I interact with store employees?
Insurance FAQ
What items are prohibited from being delivered?
Preferred Connections
Shipt Gear Emails
Shipt Perks for Shoppers
Shopper Sampling Program
Get exclusive rewards through the Shipt Summit Seeker Program™
Shopper Stats
What are item notes?
What do I do when a member asks for another item after I've processed the order?
Beyond Tour
Can I still deliver orders if I'm driving a rental car?
Can members request a shopper?
Can I deliver the order before the start of the delivery window?
Should I shop at the store listed in the app?
Can I leave an order on the customer's doorstep?
Harassment Prevention Policy
How can I get independent contractor verification from Shipt?
How do I handle delivery with personally owned reusable bags?
How do I use promo codes for the Shipt Shop?
How does Shipt handle potentially inclement weather?
Does Shipt track my location?
May I shop my own order?
Member Notes
Metro Advisors and Local Lounges
New member welcome gifts from Shipt
Occupational Accident Insurance for Shoppers
Refresher FAQs
Shipt HQ Contact Information
The Shipt Shop
Shipt Shopper Lounge: Guidelines
Shipt's Purpose & Values
Shopper App Access Guidelines
Shipt's Shopper Appreciation Program
Shopper Contracts
Media 101: Shoppers
Shopper GIF Library
Shopper Milestones
Shopper Ratings
Shopper Referrals
Shopper Safety FAQ
Shopper Success Fundamentals
Customer Service
Winter Weather Preparedness
Earn extra funds for savings goals, retirement, and more with Stride Save
Sustainable Shopping
Item Warranties
What do I do if I'm shopping an order close to closing time at the store?
What do I do if I'm handed a promotional gift card at checkout?
What do I do if the member has an issue with their order?
What do I do if a store does not accept a return?
What is Nift?
Why am I not receiving emails from Shipt?
What to do if a member is not responding during their order
Business FAQ
Give feedback!
What's new on the Shopper Hub
Metro-Specific Information
El Paso
Hudson Valley
New York
Seattle
California
Colorado
Las Vegas
California
San Francisco
Proposition 22 FAQ for California
Proposition 22 Required Rest Period for California
San Francisco
Coronavirus (COVID-19) San Francisco Handout for Personnel
Coronavirus (COVID-19) San Francisco Health and Safety Plan
San Francisco Shopper Health and Safety Education Plan
Coronavirus (COVID-19) San Francisco Social Distancing Protocol