New member welcome gifts from Shipt
Shipt is currently testing a new member gift feature in select metros.
If you have claimed an order for a new member who enabled the option to receive gifts from Shipt, you will be able to add a free welcome gift to their first order. While optional, adding a free gift can help provide a positive experience for new members, which may also lead to high ratings and tips.
While the member will have enabled the option to receive gifts from Shipt, they will not know they will be receiving a welcome gift. You may choose to keep the welcome gift as a surprise until the time of hand-off or through a thank you text after you have dropped off their order.
Communicating that there is a gift with their items is key for creating a positive new member experience and preventing the member from thinking it is an incorrect or additional item was added to their order.
If a member opted-in to receiving complimentary gifts from Shipt, you will see a welcome gift banner displayed on the Order Details screen. Keep in mind, the gift cost is completely covered by Shipt - neither the member nor shopper will be responsible for paying for the gift.
To add a gift to a new member's order:
From the welcome gift banner on the Order Details screen, tap Choose gift.
You will see a list of gift options, which are chosen from the store location's inventory.
Select a gift from the options, tap Add to shopping list.
The selected gift item will be added to the shopping list alongside other items the member ordered.
Gift items cannot be substituted from the member's shopping list.
If the gift item you selected is out of stock, tap Mark as not found.
To review tips for shopping for new members, click here.
