Getting Started
Shopper App Functionality
Services & Certifications
Shopper Pro-Tips
Retailer Guide
Building Your Business
Shopper App Functionality
Updating Your Account Information
Understanding Metros and Zones
Adding an Item to an Order While Shopping
Item Categories
Order Bundles
Completing Orders Without a Physical Card
Reviewing Delivery Only Package Information
Delivery Windows
Receiving Offers for Orders
How do I view which retailers are in my area?
Manually Pairing Orders
In-App Messaging
Dietary Preferences
Store Receipts
How to Reset Your Shopper Account Password
Shopping orders that contain gift items
How to Sort Orders by Aisle Location
What is a substitution general preference?
What are Order Action Items?
What can I do if an item is accidentally missed during checkout?
What should I do if an order is canceled after I have checked out?
Shipt's Services and Order Card Labels
2-Factor Authentication
Handling Orders with Age-Restricted Items
Shopper App Setup Troubleshooting
Claiming Available Orders
What are the details regarding Shipt’s background check?
Using the Barcode Scanner
Selecting Substitution Items
Early Delivery Orders
Door Drop-off Orders
How to shop for special requests
How to Set Your Schedule
How do I make a substitution?
How to Drop an Order from Your Schedule
How to Update Your Vehicle Info
Instant Payout
Selecting Item Quantity
Item Preferences and Backups
Account Protection and Security
Where can I view my in-app messages from Shipt HQ?
Reviewing Claimed Orders on the My Orders screen
Proof of Delivery
Get safety assistance from ADT
Understanding the Order Details Screen
Shipt Card FAQ
Why does it look like my app is automatically updating?
Shopper App Errors, Status, and Troubleshooting
Shopping for Weighted Items
Using the Shopping List
What is transaction matching?
Locating Your Shopper ID Number