Claiming Available Orders
The Available orders screen is where shoppers can review orders that are currently available to claim. By default, all available orders are displayed and sorted by their zone.
To claim an order and add it to your schedule, tap Claim on the order offer card.*
What is the Offers section?
The Offers section in the Available orders screen displays orders that have been offered to you and are available to claim.* You can select the delivery windows and zones that you're interested in receiving offers for on the Schdule page in the app. To learn more about how orders are offered, click here.
What is the Open Metro section?
The Open metro orders section in the Available orders screen displays orders that are available to shoppers in a metro, regardless of their default zones.* An example of how to utilize these orders is when you do not have an order claimed for a delivery window and are available to shop, you could review Open metro orders and claim one that fits your schedule.
Order Offer Cards
The order offer card* provides helpful information to enable shoppers to quickly decide if they're interested in claiming it. Reviewing this information can help you strategize and build your schedule for optimal success. Shoppers will see an overview of the order type, estimated pay, on-time delivery pay, delivery window, store location, and estimated time and mileage for the offer on the Available orders screen. Tap the offer card to review more details and claim the offer.
Order type: Identifies order type and delivery method
Estimated pay: Indicates estimated pay for completing the offer, not including tips or bonuses
On-time delivery pay: Additional pay can be earned if order is completed on time
Delivery window: Timeframe when the order should be delivered to the customer
Number of items, Estimated time, and Distance: Number of requested items, estimated time to complete the order, and distance from the store to the delivery address
Store address: Specific store location for the order
Order labels: Identifies important order details, such as service type and order processes
Retailer: Indicates reatiler where the order will be shopped
Early Access Feature Toggle:
In select metros, some shoppers will have the option to gain early access to new features, and opt in or out of them via the Account page in the app. After opting in, shoppers will be able to submit feedback about their experience. Shoppers can choose to opt out again at any time.
Suggested to Start Soon Orders
In select metros, some orders that are approaching their delivery window will have a “Suggested to start soon” banner at the top of the order details screen before you claim the order.
Preferred Member Feature
When you're offered a preferred member's order, you'll see a purple heart on the offer card. Tap their name on the offer details screen to see helpful insights from your history together, including when you last shopped for them, their previous order totals, and past tip amounts.
You can also use this screen to add personal notes about the member for your own reference. As a reminder, these notes won't be seen by customers or other shoppers, however, if you're offered orders for that customer in the future, they'll be visible on the offer details, which you can review before claiming the order.
Previewing an Order's Delivery Route and Shopping List
To preview the map and shopping list, tap the offer card and the information will expand in a new window.
Sort and Filter Available Order Offers
Shoppers have the option to sort by delivery window and filter available orders by retailer and order type. If shoppers utilize filters, only the offered orders that match the selected filters will then display on the Available Orders screen.
Order and retailer filter options will be based on currently available orders. For example, Target will display as a retailer filter option if there are Target orders available to claim at that time. However, if there are not any Target orders available to claim, Target will not display as a filter option.
The sort and filter features are accessible from the top of the Available Orders screen. To utilize these features and customize how available orders display, shoppers will be able to:
Tap the All filters icon (
) to view all sort and filter options at onceTap Sort by, Order tag, or Retailer to view sort or filter options individually
To learn more about how orders are offered click here.