What are Order Action Items?
In the shopper app, there are order actions that help guide shoppers to complete the order, send notifications to customers, and send information to HQ. These action items can vary depending on the order type.
For Shop & Deliver, Prepaid, and Shop Only orders, action items may include:
Scanning the first item:
Appropriate Time: When a shopper starts shopping for the first item
Notification: Customers will receive an in-app notification that shopping has begun
Timestamp: The start of the shopping process
Tapping Check Out:
Appropriate Time: When shoppers are ready to process the order in the app
Notification: This closes the order to any item additions
Timestamp: The end of the shopping process
Tapping Mark Order as Delivered:
Appropriate Time: When the order has been successfully handed off to the customer
Notification: This sends customers their receipt for the order and prompts the customer to rate and tip their shopping experience
Timestamp: The end of the delivery process
For Delivery Only orders, action items may include:
Tapping Arrived at Store:
Appropriate Time: When the shopper has parked, but before they have picked up the order
Timestamp: The order pickup process begins
Tapping Mark as Picked Up:
Appropriate Time: When the order has been picked up
Timestamp: The start of the delivery process
Tapping Mark As Delivered:
Appropriate Time: When the order has been successfully handed off
Timestamp: The end of the delivery process
While some of these action items may seem routine, ensuring that each action item is marked as complete at the time it occurs is important and really helpful! The timestamps that are recorded with each action item help Shipt HQ know how long each step of the process takes. The data provided with each action goes right back into validating and improving the estimated times in
the app. Your precision will help to create accurate estimates for future orders so you can run your business more smoothly.