New shoppers are considered "Rookie" shoppers. To graduate from Rookie status, shoppers need to have an On-Time % and Reliability % of 100 on 5 consecutive orders. During the Rookie period, there are differences in order offering and schedule building to help new shoppers get started with success.
Rookie Order Claiming
- Rookie shoppers will have the option to claim promo orders during their Rookie period.
- Promo orders must be completed on time in the delivery window to count towards graduating from Rookie status.
Rookie Order Offering
- Rookie shoppers will start near the top of the offering list temporarily to help them gain experience.
- After graduating from Rookie status, shoppers will no longer be considered Rookies, and their Stats will have more of an influence on their future order offers like other shoppers.
Rookie Schedule Building
- Rookie shoppers are unable to claim more than one order for a single delivery window.
- Once a shopper graduates from Rookie status, these boundaries will automatically be removed, and they will be able to claim multiple orders per delivery window including order bundles.