Delivering from Build-A-Bear

Below is some helpful information for shoppers to know about delivering from Build-A-Bear.

How do Delivery Only orders from Build-A-Bear work?

Delivery Only orders from Build-A-Bear are time-flexible, which means shoppers can pick up and deliver the order anytime between its "ready for pickup" and "deliver by" times. The "Early OK" label will also display on the order card to help shoppers identify it is okay to deliver early. 

  • Time-flexible orders will be offered to shoppers who are on the schedule for that day regardless of scheduled delivery windows, and shoppers can decide how best to fit them into their schedule.
  • For optimal order success, it is recommended for shoppers to plan on picking up a time-flexible Delivery Only order when they will be able to deliver it right after leaving the store to avoid order misplacement or damage. 
  • Since these orders can be delivered at any time, shoppers should send an On the Way text message to notify the customer their order will be delivered shortly.

To learn more about time-flexible Delivery Only orders, click here. 

How do shoppers pick up orders from Build-A-Bear?

Shoppers should park* and follow the directions in the app to find the Build-A-Bear storefront. Shoppers can then tap Arrived at store in the app and let the store associate at the door know they are a Shipt shopper and picking up an order for delivery. 

Shoppers will provide the retailer order number and customer’s name at the counter. The store associate will locate the order and hand it off to the shopper.  

Once shoppers have received the order, they should select Mark as picked up in the app prior to leaving the store.

*Some locations may have paid parking. Shoppers can present their parking ticket to the store associate when picking up an order from Build-A-Bear for validation.

What should shoppers do with the receipt?

Receipts for Delivery Only orders should be passed on to the customer since they are ordering directly from the retailer and not through Shipt. Shoppers may place the receipt in one of the bags or boxes if it is handed to them at pickup.

What do shoppers do if the customer isn't home?

Orders delivered from Build-A-Bear will have the green “Drop-Off” label indicating that they can be dropped off outside the door of the delivery location instead of handing off face-to-face.

Some best practices to consider for Drop-orders are:

  • Check the Order Notes section on the Order Details screen to see if a specific drop-off location was requested or delivery instructions were provided. 

  • Continue to communicate with customers as you normally would for each order prior to delivery — for example, sending the on the way text to prepare them for delivery.

  • After placing the bags at the drop-off location, you may send the customer a message informing them their order has been successfully dropped off. A best practice is to send a photo of the order at their door for proof of delivery. 

You can also choose to knock on the door to notify the customer that their order has been delivered prior to walking away and sending a drop off delivery confirmation message. 

What should shoppers do if a customer has a problem with their order?

Shipt Shoppers are responsible for maintaining item integrity during transportation for Build-A-Bear.

Shoppers may politely direct the customer to contact Build-A-Bear if faced with questions about the following:

  • Item selection

  • Add on items 

  • Substitutions 

  • Wrong or missing items

  • Order packaging

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