Below is some helpful information for shoppers to know about shopping at Rouses Market.

Do shoppers need to ask for tax exemption?

Yes. When shoppers get to the register, inform the cashier that you are a Shipt shopper and that the order is tax-exempt. If they are unsure of how to register the order as tax-exempt, shoppers can tell them that Shipt will be on the Accounts Receivable menu in their system.

Can shoppers use self-checkout at Rouses?

No, Rouses would like shoppers to use a checkout lane with a store attendant.

What items are prohibited?

Shoppers cannot deliver live or boiled crawfish, alcohol, tobacco, prescription/behind the counter medication, or gift cards from Rouses Market. Click here to view the full list of prohibited items for all Shipt orders. 

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.

Will shoppers need to bag items at checkout?

Shoppers will only need to bag items if a store attendant is unable to assist.

Can items be returned?

Rouses is not accepting returns at this time. All sales are final.

What should shoppers do if a member has an issue with their order from Rouses order? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!