Shopping at Cardenas Markets

Below is some helpful information for shoppers to know about shopping at Cardenas Markets. 



Do shoppers need to ask for tax exemption?

No, Cardenas Markets orders are not tax-exempt.



Can shoppers use self-checkout at Cardenas Markets?

No, Cardenas Markets would like shoppers to use a checkout lane with a store attendant.



What items are prohibited?

Shoppers cannot deliver alcohol, tobacco, prescription/behind-the-counter medication, or gift cards from Cardenas Markets. Click here to view the full list of prohibited items for all Shipt orders. 


If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.



Should shoppers use a rewards card at checkout?

No, shoppers should not use a rewards card at checkout.



Will shoppers need to bag items at checkout?

Yes, shoppers will be responsible for bagging items at checkout. Tips on bagging can be found here!



How are bag fees handled at Cardenas Markets?

After processing the order, shoppers should take a photo of the receipt and upload it to the app, which will then prompt for the bag fee.*

Bag fees are generally found on the store receipt. Shoppers can ask the cashier the bag fee total if it can't be located on the receipt. Enter that total and continue processing the order. If no bags were purchased for the order, shoppers should put the fee total as $0 and finish processing the order.

*Note: Bags fees are only applicable for Cardenas Markets locations in California. 



Can items be returned?

Yes, items can be returned to any Cardenas Markets location as long as the total cost of the returned items is $15 or more.

Note: Cardenas Markets has the right to accept or refuse returns for any items.

To complete a return for a Cardenas Markets order:

  • Present the original receipt and your Shipt card at Customer Support. 

  • Write the order number on the receipt and take a picture of it after the store attendant has completed the return

  • Email the picture to shoppers@shipt.com


What should shoppers do if a member has an issue with their order from Cardenas Markets? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!


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