Delivering packages from Target

Target Delivery Only routes is an initiative being explored in select metros. With these routes, shoppers will pick up packages at the store during a designated pickup window and drop each one off. Routes are time-flexible, meaning they can be delivered at your convenience throughout the day. There will be a delivery list in the app that is organized to help shoppers complete deliveries efficiently, however, you can deliver the packages in any order that you choose.

If you need assistance while completing these routes, please contact support via the Help section of your app.

How do shoppers claim Target Delivery Only routes? 

Target Delivery Only routes will have a Delivery only label on the offer card as well as a label to indicate the route size. Routes vary in size from small to medium.

Once you claim a Target Delivery Only route, you’ll be unable to claim an additional route with the same arrival window, or an additional order with a delivery window that overlaps with the arrival window. For example, if you’ve claimed a Target Delivery Only route with a pickup time of 10-10:15 a.m., you won’t be able to claim another Target Delivery Only route with the same pickup time or an order with a 10-11 a.m. delivery window.

When should shoppers arrive at Target?

Shoppers should arrive at the Target pickup area within the 15-minute arrival time displayed on the offer. If you arrive after this window, you may be released from the order. Please don’t enter the loading area until this designated time frame.

When shoppers arrive, they should follow the in-app instructions to the package pickup area and park in one of the available spots. Once parked, scan the QR code on the parking sign to notify the store of your arrival and wait for a Target Team Member.

When a Target Team Member approaches your vehicle, they’ll ask to verify your ID and check that it matches the name of the person who has claimed the order, so prepare to have your driver’s license ready. For your safety, please remain in your vehicle until a Target Team Member brings out the cart(s) of packages.

How do shoppers pick up routes from Target?

After a Target Team Member has verified your ID, you can retrieve the cart(s) of packages from the handoff area to load into your vehicle. Be sure to retrieve the cart that matches the number on your parking spot. You’ll have a 30-minute pickup window to complete loading.

• Scan each individual package as you load it into your vehicle.
• Target requests you return the cart(s) to the cart return area and lock the brakes.

Are there tips and tricks from other shoppers on how to load my vehicle?

As you scan each package, the app will indicate their optional delivery sequence (e.g. "Delivery 3 of 10").  Top shoppers recommend using this information to place packages strategically in your vehicle for easy access during delivery, such as loading packages for your first stop into your vehicle last. Keep an eye out for customers with multiple packages and consider grouping these together in your vehicle.

Sometimes packages won't fit where you planned. Experienced shoppers recommend staying flexible and finding alternate spots in your vehicle where you can. The app will also provide details, such as package dimensions and weight, to help you locate them easily during delivery.

What should shoppers do if packages aren’t available or won’t fit into their vehicle?

If packages aren't available, they won’t be present on the cart(s) and not available to be scanned. If any packages won’t fit in your vehicle, you should not scan them, and place them back on the cart(s).

You’ll be able to review any unscanned packages in the app and remove them from the route. If not all packages are scanned, your total pay may be adjusted to below the amount on the offer card.

Once you’ve completed pick up, return the cart(s) to the designated return area, scan the QR code on the cart to confirm return, and lock the brakes. If you removed any packages from the route and placed them back on the cart(s), please wait in your vehicle for a Target Team Member to retrieve the removed packages from the return area before leaving the store.

As soon as the pickup process is complete, your total pay will be visible on the My orders screen. Keep in mind that you will still be compensated for returning any undeliverable packages after the route has been completely finished. 
 

How should packages be dropped off at each stop?

When you arrive at the delivery address, you’ll scan the package(s) and submit a proof of delivery photo. Once these steps are completed, swipe to mark the package(s) delivered, and proceed to the next delivery address on your route. Once all deliveries have been completed, you’ll swipe to complete the route. 
 

Can shoppers communicate with the customer on Target Delivery Only routes? 

Because Target Delivery Only routes are package drop-off orders, communication with the customer is not necessary or required. However, if you’re having trouble locating or accessing the delivery address, you’ll have the ability to message customers to ask for clarification.

Keep in mind that, because you’re completing no-contact package deliveries, customers may not be expecting any communication. Therefore, top shoppers recommend only messaging a customer if there’s an issue. 

What should shoppers do if a package can't be delivered?

If you're unable to deliver a package, tap Undeliverable packages in the app and select the reason why. Next, tap Mark as undeliverable.

All undeliverable packages should be returned to the Target where you picked them up no later than one hour past the “Deliver by” time displayed in the app, and before the Target store closes. Once you arrive at the store, go inside to Target Guest Services and follow the in-app instructions to complete the returns. You’ll need to scan a QR code, provided by the Target Team Member, then scan each individual package. This can only be done in the app once you’ve completed the rest of your deliveries. Once each package has been returned, Swipe to finish returns, then Swipe to complete the route.

If packages are undeliverable, you’ll receive $5 per route to return the packages to the store in addition to the order pay.
 

What should I do if I need support while completing an order?

• If you need assistance from a Target Team Member during the pickup process, ring the doorbell by the handoff area. This may include, but is not limited to:
  • Seeing packages on your cart(s) that’s not on the route.
  • A package label won't scan.
  • You’re having Issues with your cart(s), for example, the brakes aren’t locking.
• If you need additional assistance or have questions about your route, you can contact support via the Help section of your app. This may include, but is not limited to:
  • You’re having issues at delivery
  • You have questions about completing a return
  • You have questions about pay or bonuses. You can learn more about pay for Target Delivery Only routes below. 

How will pay work for Target Delivery Only routes? 

When you claim an offer, the estimated pay amount will be visible on the offer card. 

• If any packages are added to the route prior to pickup, the pay will be adjusted accordingly.
• Remember that if you don’t scan and load all packages at pick up, you are not delivering all of the orders on the route. Therefore, your total pay may be adjusted to below the amount on the offer card because the offer details have changed. 
• If a Target Delivery Only route is canceled less than 60 minutes before the arrival window, or no packages are available for pickup at the store, shoppers will receive $10. 
• If you claim a Target Delivery Only route and some packages must be returned to the store, you will receive $5 per route. 
• In-app tipping is not available for Target Delivery Only routes.

At Shipt, pay is dynamic. Shipt is continuously getting smarter, and more accurate, about the time and effort it takes to complete an order or route, and continues to invest in new state-of-the-art tools, improving internal analytics, and advanced mapping technology. Information from several data points, including geo-based features and predictions based on delivery hour/day of the week are continually refined to improve the accuracy of time estimates. This means time estimates for orders may increase, decrease, or stay the same, impacting pay. You can read more about how Shipt’s pay model works here.

Do I need to get certified to complete Target Delivery Only routes? 
 

• No, if Target Delivery Only routes are available in your metro, you’ll be eligible to receive offers for this order type. 
• If you repeatedly engage in behavior that violates the Shipt Shopper App Access Guidelines such as repeatedly canceling or refusing packages at pickup, repeatedly arriving at the store past the arrival window or not arriving at all, repeatedly dropping a claimed route less than 60 minutes prior to the end of the designated arrival window, repeatedly failing to deliver and/or return routes or completing status actions early, and repeatedly failing to deliver all packages that were marked as “picked up” in the app on a route you may lose your ability to complete Target Delivery Only routes.