Below is some helpful information for shoppers to know about shopping at Ulta Beauty at Target.

Do shoppers need to ask for tax exemption?

Yes. Once shoppers get to check out and tap Check Out in the app, they should let the cashier know the order is tax-exempt and present the barcode to be scanned. 

If the barcode doesn’t scan, click Barcode not working? and present your shopper ID for tax exemption.

How should shoppers handle substitutions from Ulta Beauty at Target?

Like other Shop & Deliver orders, the member's substitution preference will determine whether a substitution should be made if an item is unavailable in the store and if communication in regards to a substitution has been requested.

Keep in mind, selecting quality substitutions for general merchandise items can be complex. Below are some suggestions to consider when needing to substitute an item at Ulta Beauty at Target.

• Ask a store associate! They are a great source of knowledge about the offerings in their store. Let them know the item that the member requested is out of stock and see if they have a good substitution to offer.
• When providing a substitution suggestion for beauty products, consider looking for other similar items within the same brand and/or that have a similar description, shade, price, and/or size.

• Sending pictures of potential substitutions is also a great way to show the member what might be available. Try to avoid pictures of price tags since prices may differ in the Shipt app.

For more tips on handling substitutions for beauty products, click here.

What should shoppers do if an item is in a locked case?

If a shopper locates a requested item within a locked case in the store, they may ask a store associate for assistance in retrieving the item. 

Top shoppers suggest reviewing the details that are visible on the item’s packaging prior to asking for assistance in retrieving the item from the locked case. However, if a shopper realizes an item is not what the member requested after retrieving it, they may hand the item back to the store associate to place back in the case.

What items are prohibited?

Shoppers cannot deliver alcohol, tobacco, prescription/behind-the-counter medication, or gift cards from Ulta Beauty at Target. Click here to view the full list of prohibited items for all Shipt orders. 

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.

Can shoppers sort Ulta Beauty at Target orders by aisle location? 

Yes, shoppers can sort their Shopping List by aisle location at Target. For more information, click here.

Can shoppers use self-checkout at Ulta Beauty at Target?

Yes, shoppers are able to use self-checkout at Target.

• Shoppers will need to scan the tax exemption barcode while checking out—use the handheld scanner provided at self-checkout.
• Shoppers will be responsible for bagging all items.

If you would like assistance while using self-checkout for the first time as a shopper, notify the self-checkout attendant before starting and they will be able to assist you with the tax exemption process at your kiosk.

Should shoppers use a Target Circle account at checkout?

No, Target circle accounts cannot be used when checking out with a Shipt order.

Will shoppers need to bag items at checkout?

Shoppers will only need to bag items if a store attendant is unable to assist.

Due to a shortage of plastic and paper bags along with efforts to reduce their carbon footprint, Target stores discourage double-bagging items. When bagging items yourself, be sure to limit the weight of each bag to prevent the possibility of the bags breaking or tearing in transit.

Shopping at bagless stores

Due to city ordinances, some Target locations have gone bagless, meaning no paper or plastic bags at checkout for patrons or shoppers. When completing orders at these stores, shoppers should bring reusable bags.

Below are a few tips and tricks to consider when handling orders at these stores.

• In your introduction message, let the member know you’re shopping at a store that does not offer paper or plastic bags at checkout and confirm that they’re okay with a bagless delivery. 
• If a member is not okay with a bagless delivery, let them know you’re happy to purchase reusable bags to complete delivery. Be sure to communicate that the bags will be added to their order as a special request and left with their items at delivery.

Will shoppers need to purchase bags at checkout?

Some Target stores in California, New Jersey, New York, Oregon, and Washington D.C. charge for bags at checkout, and your Shipt card will be funded to cover that cost. 

• In Washington D.C. and New York, the cost of the bags will be included in the total amount due at checkout, and your Shipt card will be funded to cover the cost of all bags purchased—all you need to do is swipe your Shipt card, and you're on your way!
• In Hawaii metros, Target does not provide bags at checkout—please be sure to bring bags with you when you shop!  
• In California, New Jersey, and Oregon metros, process the order and take a photo of the receipt in the app. Then the app will prompt you to enter the bag fee from the receipt. Shoppers can ask the cashier the bag fee total if it can't be located on the receipt. If no bags were purchased for the order, shoppers should put the fee total as $0 and finish processing the order.

Can items be returned?

Yes, all items can be returned to the store where they were originally purchased.

How do I process a return at Ulta Beauty at Target?

If you are instructed by Shipt HQ to return items to Target, follow these steps:

• Return items to the store at the Customer Service desk. 
• Use your Shipt card for the refund amount. 
• Write the order number on the refund receipt and send a picture of it to targetreturns@shipt.com.

What should shoppers do if a member has an issue with their order from Ulta Beauty at Target? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!