Below is some helpful information for shoppers to know about shopping at Kings.
Do shoppers need to ask for tax exemption?
No, Kings orders are not tax-exempt.
Can shoppers use self-checkout at Kings?
No, Kings would like shoppers to use a checkout lane with a store attendant.
What items are prohibited?
Shoppers cannot deliver alcohol, tobacco, prescription/behind the counter medication, or gift cards from Kings. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
Should shoppers use a rewards card at checkout at Kings?
Yes. When you arrive at the register, tap Process in the app and let the cashier know that you have a loyalty number to present.
The loyalty number is: 42035941489
Will shoppers need to bag items at checkout?
Yes, shoppers will be responsible for bagging items at checkout. Tips on bagging can be found here!
Can shoppers return items to Kings?
Kings cannot accept returns after shoppers leave the store. Therefore, shoppers should process orders before leaving Kings to ensure items can be returned if necessary.
What should shoppers do if a member has an issue with their order from Kings?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!