Promo pay is an incentive added to orders that, generally, are at risk of being delivered late but remain unclaimed. If promo pay applies to an order, you will see a Promo label on the offer card, and the pay amount will be included in the estimated pay shown.*
*Note: The time that promo is added to an order and the amount of promo pay is determined based on several factors. Promo pay is only added to unclaimed offers when associated order(s) are at risk of being delivered late, so shoppers cannot ask for promo pay as a form of additional compensation.
Shoppers will receive automatic late forgiveness up to 30 minutes past the delivery window for promo orders. As an example, let’s say you claim a promo order at 12:30 p.m. with a 45-minute time estimate, and the delivery window is 1 p.m. - 2 p.m. You should aim to deliver the order by 2 p.m., but because this order is already approaching the delivery window, the order would be considered on time up until 2:30 p.m.
As a reminder, promo pay can vary by day and by metro and does not apply to every order. Promo pay is automatically applied to the total pay amount after an order is completed.
