The success of your business depends on member satisfaction. One component of member satisfaction is receiving undamaged items that are safe for consumption. You may use any effective means that you would like to ensure members’ satisfaction.
While shopping, consider the following these tips and tricks:
- Pick out items that are in peak condition and in undamaged packaging.
- Look for items with the furthest expiration date available.
- Bag raw meat separately from other items.
- Bag fragile items together.
- Limit the weight of each bag to limit the possibility of bag breaking.
- Bag all refrigerated items together in an insulated cooler bag.
While delivering, consider the following these tips and tricks:
- Not stacking groceries on top of each other in the car.
- Securely placing breakable items flat on the floor of the car.
- Putting grocery bags inside of the car, where there's air conditioning to help maintain item quality (shoppers should avoid placing grocery bags in the trunk of the car).
- Kindly offering to carry the member’s groceries inside for them.
- Inform the member of any item issues and offer to contact support on their behalf so they can receive a credit to their Shipt account.