Below is some helpful information for shoppers to know about delivering from Appetite for Change.

Appetite for Change is a Minneapolis-based food access non-profit organization that provides weekly meal boxes for families experiencing food insecurity. These orders will be picked up at The Good Acre (1790 Larpenteur Ave W, Falcon Heights, MN). Shoppers in the Roseville zone of the Minneapolis metro will be offered these orders for delivery on Thursdays from 1-3 p.m. 

When should shoppers arrive?

Shoppers should arrive at the pickup location (The Good Acre, 1790 Larpenteur Ave W, Falcon Heights, MN 55113) 15 minutes before the delivery window begins—this will ensure shoppers are able to get to the customer’s delivery address on time. To determine the amount of time required for pickup and delivery, shoppers should check the drive time to and from the pickup location.

How do shoppers pick up orders from Appetite for Change?

Appetite for Change orders will be picked up from The Good Acre, 1790 Larpenteur Ave W, Falcon Heights, MN. 

Shoppers should park in one of the designated Shipt parking spaces in the Good Acre parking lot and select Arrived at store in the app. 

Shoppers will then need to check in with an Appetite for Change staff member, who will be located in a shaded area by the building near a palette of boxes, and let them know how many stops they’ll be making (this can be found on the Route Summary screen in the app). 

Once shoppers have received the boxes from the Appetite for Change staff member, they should select Mark as picked up in the app prior to leaving the location.

Do shoppers need to load the groceries into their car?

Yes. Shoppers will be responsible for loading the boxes into their vehicle. Each box is a standard produce-sized box containing items designed to feed a family of 5 for 2-3 meals.

How do I drop off packages at each stop?

When you arrive at the delivery address, you’ll submit a proof of delivery photo. Once this step is complete, swipe to mark the package delivered, and proceed to the next delivery address on your route, if there is more than one stop. Once all deliveries have been completed, you’ll swipe to complete the route. 

Can shoppers communicate with the customer on Appetite for Change orders?

Yes! Appetite for Change asks that you call or text the customer to communicate with them about their order status, for example letting them know when the order is on the way and that it has been successfully delivered. If you’re having trouble locating or accessing the delivery address, you can also call or text them for clarification. Please note that Appetite for Change customers will not receive automated communication messages sent through the Shipt app, so top shoppers recommend messaging or calling them directly.

What do shoppers do if the customer isn't home?

Appetite for Change orders will have a green “Drop-Off” label indicating that they can be dropped off outside the door of the delivery location instead of handing off face-to-face.

Some tips to consider for Drop-off orders are:

• Check the Order Notes section on the Order Details screen to see if a specific drop-off location was requested or delivery instructions were provided. 
• Appetite for Change asks that you call or text the customer to communicate with them about their order status, for example, letting them know when the order is on the way and that it has been successfully delivered. Please note that customers enrolled in this program will not receive automated communication messages sent through the Shipt app, so top shoppers recommend messaging or calling them directly. 
• After placing the bags at the drop-off location, Appetite for Change requests that you send the customer a message informing them their order has been successfully dropped off, including a photo of the order at the member's door for proof of delivery.

Shoppers can also choose to knock on the door to notify the customer that their order has been delivered prior to walking away and sending a drop-off delivery confirmation message.

What should shoppers do if a customer has a problem with their order?

Shoppers are responsible for maintaining item quality during transportation for Appetite for Change.

Shoppers may politely direct the customer to contact Appetite for Change if faced with questions about the order.