If you’ve ordered from the Shipt Shop and your package has not arrived, arrives damaged, or you’re missing items, you can contact the Shopper Gear team.

Below are the ways you can reach out to the Shopper Gear team along with when to contact them: 

• Onboarding - If you’re a new shopper and have not received your Shipt card, open a chat in the bottom right-hand corner of the Shipt Shop website.*
  *Note: Your onboarding materials are sent to the address provided on your Shipt Shopper application. Your order confirmation along with your tracking information are sent to the email address provided on your Shipt Shopper application. You can expect to receive a confirmation email once your Shipt card has been sent out. 
   

• Milestones - If you’ve reached a milestone of 1,000, 5,000, 10,000, or 15,000 shops and you have not received an email or have not received your items, email milestones@shipt.com to let our gear team know. 
   
• Summit Seeker - If you have an issue related to your Summit Seeker rewards, email appreciation@shipt.com.  
   
• Shipt Card - Shipt has updated our card provider. To order a new card, visit the shopper app, validate that your mailing address is correct, and request a new card. You can do this by opening the menu -> selecting your name -> selecting ‘Shipt Card’ -> and selecting ‘Request New Card’. A virtual card can be activated through the app after you have received and activated your physical card. To activate your virtual card, go to Menu -> Account -> Shipt Card -> Add New Virtual Card. 
   
• Shipt Shop Order (returns, exchanges, missing items, etc) - If you’ve received your order and are missing an item, the item is damaged, or an item doesn’t fit and you would like to exchange, open a chat in the bottom right-hand corner of the Shipt Shop website for assistance. Our gear team will work to resolve your request as soon as possible. 
   
• Other - If none of the above options fit your issue and you would still like to contact our gear team, email appreciation@shipt.com and let them know your problem. 

If you’re an active shopper and your Shipt card is lost, stolen, or about to expire, you can order a replacement card directly from the Shipt app.* For more information, click here. 
*Note: Only orders made by active shoppers will be fulfilled. There is a limit of 1 card per order. Shoppers can have a maximum of 2 Shipt cards associated with their account at any given time, and Shipt cards can only be registered with 1 shopper account. If a shopper has more than one active card on their account, they will need to contact Shipt HQ to have a card removed before attempting to order a new one.