While shopping:

If a member asks for an in-store price, politely let them know the cost can be found in the app, since the member pays based on the price in the Shipt app, not what is listed in the store. If they do not have the app open, or the item is a special request, share the in-store price and specify that the Shipt price may be slightly higher.

Upon delivery:

If a member says they were overcharged or requesting a refund, you may politely apologize and direct them to contact Member Support at HQ via live chat, support@shipt.com, or (205) 502-2500. We will be happy to assist them.