Below is some helpful information for shoppers to know about shopping at Winn-Dixie Liquor.
Aisle location sorting is an optional feature that provides clear navigation and direction while shopping items for Winn-Dixie Liquor orders.
To organize the Shopping List for Winn-Dixie Liquor orders by aisle location:
- Tap Sort: Category from the top of the Shopping List
- Under the Sort Items By section, select Aisle Location
- Tap Apply in the top right corner of the section
Do shoppers need to ask for tax exemption?
Yes. Once shoppers get to check out, tap Check Out in the app, they should let the cashier know the order is tax-exempt and present the barcode to be scanned. If the barcode does not scan, proceed with checkout and ask the cashier to use the store supervisor card.
What items are prohibited?
Shoppers cannot deliver tobacco or gift cards from Winn-Dixie Liquor.
If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
What do I do about "Free With" items at Winn-Dixie Liquor?
Throughout the store, you may see tags next to an item which indicates if purchased, a promotional item can be added to the order at no cost. In this situation, always get the “Free With” item and let the member know there was no charge for the promotional item.
Should shoppers use a rewards card at checkout?
No, shoppers should not use a rewards card at checkout.
What do I do if the receipt won't scan into the app?
After checking out, shoppers will be prompted to scan the barcode on the physical receipt. If the app’s scanner has trouble capturing the receipt barcode, the receipt number underneath the barcode can be manually entered.
Can items be returned?
Winn-Dixie Liquor cannot accept returns after shoppers leave the store. Therefore, shoppers should process orders before leaving Winn-Dixie Liquor to ensure you will be able to return items if necessary.
Note: If the member’s card is declined while you are still in-store, you may return non-perishables only.
Alcohol Returns
For Winn-Dixie Liquor alcohol orders, if a member is not home, unable to produce a valid ID, or is intoxicated at the time of delivery,* shoppers should return alcohol items back to the store of purchase
*Alcohol items that have to be returned due to these reasons will not be refunded.
To return alcohol items, shoppers should present the store receipt with the items that need to be returned to an associate at the customer service desk.
What should shoppers do if a member has an issue with their order from Winn-Dixie Liquor?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!
If members have questions about their SE Grocers Rewards, shoppers can politely direct them to call 1-844-745-0463 or visit segrewards.com for assistance.