Below is some helpful information for shoppers to know about shopping at Total Wine.
Where can shoppers park?
Shoppers can park in any available parking space; however, Total Wine requests that shoppers refrain from parking in any curbside pickup spaces.
Do shoppers need to ask for tax exemption?
No, Total Wine orders are not tax-exempt.
What items are prohibited?
Shoppers cannot deliver tobacco, cannabis, CBD, and/or hemp-derived products, prescription/behind-the-counter medication, or gift cards from Total Wine. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
Should shoppers use a rewards card at checkout?
No, shoppers should not use a rewards card at checkout.
What should shoppers do if a member special requests alcohol or wants to add alcohol to their order at Total Wine?
All orders from Total Wine will contain alcohol and have a “ID scan” tag on the offer card.
As a reminder, shoppers will not be able to honor a request for alcohol on a “dry” order (an order that does not already include alcohol). If a member wants to add alcohol after they have placed a dry order, shoppers may politely let them know they will have to place a new order for that item to be delivered.
Will shoppers need to bag items at checkout?
Shoppers will only need to bag items if a store attendant is unable to assist.
Can items be returned?
Yes, all items can be returned to the store where they were originally purchased.*
*Note: Total Wine has the right to accept or refuse returns for any items.
If a member is not home, unable to produce a valid ID, or is intoxicated at the time of delivery, shoppers should return alcohol items back to the store of purchase.
To return alcohol items, shoppers should present the store receipt with the items that need to be returned to a store associate.
What should shoppers do if a member has an issue with their order from Total Wine?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!
