Below is some helpful information for shoppers to know about shopping at Top Ten Liquors.
Do shoppers need to ask for tax exemption?
Yes. Once shoppers get to check out and tap Check Out in the app, they should let the cashier know the order is tax-exempt and present the barcode to be scanned.
What items are prohibited?
Shoppers cannot deliver tobacco products from Top Ten Liquors. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
Should shoppers use a rewards card at checkout?
No, shoppers should not use a rewards card at checkout.
Will shoppers need to bag items at checkout?
Shoppers will only need to bag items if a store attendant is unable to assist.
Can items be returned?
Yes, non-alcoholic, non-perishable items can be returned to the store where they were originally purchased.
Note: Top Ten Liquors has the right to accept or refuse returns for any items.
To complete a return for a Top Ten Liquors order:
- Present the original receipt and your Shipt card at Customer Support.
- Write the order number on the receipt and take a picture of it after the store attendant has completed the return
- Email the picture to shoppers@shipt.com
Alcohol Returns
Alcohol returns cannot be refunded, even with a receipt. However, if shoppers are unable to deliver alcohol items to a member, they should return those items back to the store and surrender them to a store associate.
What should shoppers do if a member has an issue with their order from Top Ten Liquors?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!