Below is some helpful information for shoppers to know about shopping at Tom Thumb.

Do shoppers need to ask for tax exemption or use a rewards card at checkout?

Yes. Once shoppers get to the register, they should let the cashier know that they are completing a Shipt order. The shopper app will display a QR code to be scanned to complete tax exemption and apply rewards. The QR code can be scanned anytime after the transaction starts but must be scanned before the order is totaled. 

If the QR code will not scan or fails, shoppers will need to enter the loyalty card number listed below into the keypad. In this case, tax exemption will not be applied to the order.  

• Loyalty Card Number: 49570050476

What items are prohibited?

Shoppers cannot deliver alcohol, tobacco, prescription/behind-the-counter medication, or gift cards from Tom Thumb. Click here to view the full list of prohibited items for all Shipt orders. 

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.

Can shoppers use self-checkout at Tom Thumb?

Yes, shoppers can use any lane to checkout.

Can items be returned?

No, items cannot be returned to Tom Thumb.

What should shoppers do if a member has an issue with their order from Tom Thumb? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!