Below is some helpful information for shoppers to know about shopping at Roche Bros.
What items are prohibited?
Shoppers cannot deliver alcohol, tobacco, prescription/behind the counter medication, or gift cards from Roche Bros. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
What is the checkout process for Roche Bros.?
Shoppers will tap Check Out in the app and head to a checkout lane with a store associate.
Shoppers can identify the order as a Shipt ordr and provide the Shipt ID number displayed in the app. Shoppers do not need to ask for tax exemption, and should not use a SavingsStar card when checking out.
Will shoppers bag items at checkout?
Shoppers will only bag items at checkout if a store employee is not available to assist.
If needed, tips on bagging can be found here.
Can items be returned?
Roche Bros. will not accept returns of perishable or non-perishable items.
What if a member has an issue with their order from Roche Bros.?
Shopper can politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!