Below is some helpful information for shoppers to know about shopping at Raley's.
Do shoppers ask for tax exemption at checkout?
Yes. Once shoppers get to check out, they will be prompted to tap Check Out in the app, let the cashier know the order is tax-exempt, and present the barcode to be scanned.
Can shoppers use self-checkout at Raley's?
No, Raley's requests that shoppers use a checkout lane with a store attendant.
What items are prohibited?
Shoppers cannot deliver tobacco, prescription/behind-the-counter medication, or gift cards from Raley's. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the customer know that those items are not eligible for delivery with Shipt. If the customer requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
Do shoppers use a rewards card at checkout?
No, shoppers cannot use a rewards card at checkout.
What do shoppers do if a customer special requests alcohol or wants to add alcohol to their grocery order at Raley's?
Shoppers will not be able to honor a request for alcohol on a “dry” order (an order that does not already include alcohol). If a customer wants to add alcohol after they have placed a dry order, shoppers may politely let them know they will have to place a new order for that item to be delivered.
How are bag fees handled at Raley's?
After processing the order, shoppers will be prompted to take a photo of the receipt and upload it to the app, which will then ask for the bag fee.
Bag fees are generally found on the store receipt. Shoppers can ask the cashier the bag fee total if it can't be located on the receipt. Enter that total and continue processing the order. If no bags were purchased for the order, shoppers can enter the fee total as $0 and finish processing the order.
Will shoppers be responsible for bagging items at checkout?
Shoppers will only be responsible for bagging items if a store attendant is unable to assist.
Can items be returned?
Yes, non-perishable items can be returned to the store where they were originally purchased.*
*Note: Raley's has the right to accept or refuse returns for any items.
For alcohol items that are undeliverable (if a customer is not home, unable to produce a valid ID, or is intoxicated at the time of delivery), shoppers can return them back to the store of purchase.
To complete a return for a Raley's order:
- Present the original receipt and your Shipt card at any checkout lane.
- Write the order number on the receipt and take a picture of it after the store attendant has completed the return.
- Email the picture to support@shipt.com.
What do shoppers do if a customer has an issue with their order from Raley's?
Politely apologize to the customer and suggest that they contact Shipt Support via live chat, support@shipt.com, or by phone at (205) 502-2500 to get assistance with the issue — the support team will be happy to help!