Shopping at Publix

Below is some helpful information for shoppers to know about shopping at Publix.


Do shoppers need to ask for tax exemption?

Yes. Shoppers will need to ask for tax exemption at Publix and sign the tax exemption logbook at checkout.


Can shoppers use self-checkout at Publix?

No, Publix would like shoppers to use a checkout lane with a store attendant.


What items are prohibited?

Shoppers cannot deliver alcohol, tobacco, prescription/behind-the-counter medication, toll passes, or gift cards from Publix. Click here to view the full list of prohibited items for all Shipt orders. 

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.


Can shoppers get rainchecks for members from Publix?

Shipt does not have the ability to honor rain checks or provide them for members at any time. If a store is out of stock of an item that is on sale in the Shipt app, please reach out to the member about either substituting for another item or mark the requested item as not found.


Should shoppers use a rewards card at checkout?

No, Shipt does not have a loyalty reward program with Publix.


Will shoppers need to bag items at checkout?

Shoppers will only need to bag items if a store attendant is unable to assist.


Can items be returned?

Yes, all items, except for perishables, can be returned to the store where they were originally purchased.
Note: Publix has the right to accept or refuse returns for any items.

To complete a return for a Publix order:

  • Present the original receipt and your Shipt card at Customer Support. 
  • Write the order number on the receipt and take a picture of it after the store attendant has completed the return
  • Email the picture to shoppers@shipt.com 

What should shoppers do if a member has an issue with their order from Publix? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!

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