Shopping at Midtown Global Market
Below is some helpful information for shoppers to know about shopping at Midtown Global Market.
Where can shoppers park?
There is a parking lot available between Chicago and Elliot Ave, connected to the transit station. Street parking is also available around Midtown Global Market.
Do shoppers need to ask for tax exemption?
No, Midtown Global Market orders are not tax-exempt.
How should shoppers handle substitutions from Midtown Global Market?
Like other Shop & Deliver orders, the member's substitution preference will determine whether a substitution should be made if an item is unavailable in the store and if communication in regards to a substitution has been requested.
Keep in mind, selecting quality substitutions for general merchandise items can be complex. Below are some suggestions to consider when needing to substitute an item at Midtown Global Market.
Ask a stall attendant! In Midtown Global Market, stall attendants are a great source of knowledge about their offerings. Let them know the item that the member requested is out of stock and see if they have a good substitution to offer.
Consider things like color, material, size, and features like dishwasher safe when offering a substitution. A bamboo cutting board may not perform the same way as a Maple wood cutting board, so sharing those kinds of details with members will help them make an informed decision.
Sending pictures of potential substitutions is also a great way to show the member what might be available. Try to avoid pictures of price tags since prices may differ in the Shipt app.
Click here to review more about substitution preferences.
Shopping for apparel
When shopping for apparel at Midtown Global Market, shoppers should look for item notes containing size requests for each item — sizes will not be listed on the Item Details screen.
A best practice is to review orders in advance to prepare for an on-time delivery. If you do not see size request notes for Midtown Global Market apparel items, consider reaching out to the member before you start to shop.
What items are prohibited?
Shoppers cannot deliver alcohol, tobacco, or gift cards from Midtown Global Market. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
How will shoppers process the order if they had to make multiple transactions?
Some orders may consist of items that have to be purchased at multiple merchant stalls. When it is time to process the order, shoppers can upload a receipt photo showing all the receipts and add the totals together for the sum total of the order.
Can items be returned?
No, items cannot be returned to Midtown Global Market.
What should shoppers do if a member has an issue with their order from Midtown Global Market?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, email@example.com, or (205) 502.2500 to get assistance with the issue — the support team will be happy to help!
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