Below is some helpful information for shoppers to know about shopping at Lucky California.*
*Note: Lucky is under the banner of Lucky California, so the information below applies to that retailer as well.
Do shoppers need to ask for tax exemption?
No, shoppers will not need to ask for tax exemption at checkout.
Can shoppers use self-checkout at Lucky California?
Shoppers can use any lane to check out for non-alcohol orders; however, orders containing alcohol will need to be taken through a regular checkout lane.
What items are prohibited?
Shoppers cannot deliver tobacco, prescription/behind-the-counter medication, or gift cards from Lucky California. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
Should shoppers use a rewards card at checkout?
No, shoppers should not use a rewards card at checkout.
What should shoppers do if a member special requests alcohol or wants to add alcohol to their grocery order at Lucky California?
Shoppers will not be able to honor a request for alcohol on a “dry” order (an order that does not already include alcohol). If a member wants to add alcohol after they have placed a dry order, shoppers may politely let them know they will have to place a new order for that item to be delivered.
Will shoppers need to bag items at checkout?
Shoppers will only need to bag items if a store attendant is unable to assist.
Can items be returned?
Yes, all items can be returned to the store where they were originally purchased.
Note: Lucky California has the right to accept or refuse returns for any items.
To complete a return for a Lucky California order:
- Present the original receipt and your Shipt card at Customer Support.
- Write the order number on the receipt and take a picture of it after the store attendant has completed the return.
- Email the picture to support@shipt.com.
Alcohol Returns
For Lucky California alcohol orders, if a member is not home, unable to produce a valid ID, or is intoxicated at the time of delivery,* shoppers should return alcohol items back to the store of purchase.
*Alcohol items that have to be returned due to these reasons will not be refunded.
To return alcohol items, shoppers should present the store receipt with the items that need to be returned to an associate at the customer service desk.
What should shoppers do if a member has an issue with their order from Lucky California?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!