Shopping at Lowes Foods

Below is some helpful information for shoppers to know about shopping at Lowes Foods.


Do shoppers need to ask for tax exemption?

Yes. Shoppers should let the cashier know they have a tax-exempt order and will need to sign the tax exemption form.


Can shoppers use self-checkout at Lowes Foods?

No, Lowes Foods would like shoppers to use a checkout lane with a Lowes Foods attendant.


What items are prohibited?

Shoppers cannot deliver alcohol*, tobacco, prescription/behind the counter medication, or gift cards from Lowes Foods. Click here to view the full list of prohibited items for all Shipt orders. 
Note: Alcohol delivery certified shoppers are able to deliver alcohol in North Carolina. 

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.


Should shoppers use a rewards card at checkout?

Yes. Shoppers will use the member’s Fresh Rewards number when checking out. It will appear in the app after starting to process the order.

If the member does not have Fresh Rewards, please use Shipt’s by providing our phone number, (205) 502-2500.


Will shoppers need to bag items at checkout?

Shoppers will only need to bag items if a store attendant is unable to assist.


Can items be returned?

Yes, all items can be returned to the store where they were originally purchased. Be sure to have the receipt and Fresh Rewards number ready.
Note: Lowes Foods has the right to accept or refuse returns for any items.

To complete a return for a Lowes Foods order:

  • Present the original receipt and your Shipt card at Customer Support. 
  • Write the order number on the receipt and take a picture of it after the store attendant has completed the return
  • Email the picture to shoppers@shipt.com

Alcohol Returns

Follow the steps above to return alcohol items if the member is unresponsive, intoxicated, or unable to produce a valid ID.


What should shoppers do if a member has an issue with their order from Lowes Foods? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!

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