Shopping at Kroger

Below is some helpful information for shoppers to know about shopping at Kroger.



Do shoppers need to ask for tax exemption?

Yes. Shoppers will need to ask for tax exemption* at Kroger and fill out the tax exemption sheet with the following information: 

Address: 17 20th St N, Suite 100 Birmingham, AL 35203
Business type: Resale
Purchase description: Groceries
Registration number: Shipt
 
*Note: Kroger HQ has Shipt's tax exemption certificate so a tax exemption card is not required when checking out with a Shipt order. With this in mind, tax exemption may vary by store location. If the cashier or manager is unable to accommodate tax exemption, you can proceed with checkout.



Can shoppers use self-checkout at Kroger?

Yes, shoppers can use any lane to check out. 



What items are prohibited?

Shoppers cannot deliver alcohol, tobacco, prescription/behind-the-counter medication, or gift cards from Kroger. Click here to view the full list of prohibited items for all Shipt orders. 

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.



Should shoppers use a rewards card at checkout?

Yes, shoppers should use their personal Kroger Plus rewards card at checkout. However, be sure to only use your personal Kroger Plus card and not the member's.



Will shoppers need to bag items at checkout?

Shoppers will only need to bag items if a store attendant is unable to assist.



Can items be returned?

Yes, all items, except for perishables, can be returned to the store where they were originally purchased.
Note: Kroger has the right to accept or refuse returns for any items.

To complete a return for a Kroger order:

  • Present the original receipt and your Shipt card at Customer Support. 
  • Write the order number on the receipt and take a picture of it after the store attendant has completed the return.
  • Email the picture to shoppers@shipt.com.


What should shoppers do if a member has an issue with their order from Kroger? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!

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