Shopping at Kowalski's

Below is some helpful information for shoppers to know about shopping at Kowalski's.



Do shoppers need to ask for tax exemption?

Yes. Shoppers should notify the cashier that it is a Shipt order and present the in-app tax-exempt number.

When checking out with alcohol items in Minnesota, shoppers should purchase all alcohol items together as a separate transaction from any non-alcoholic items on the order. Both transactions, alcohol and grocery, will qualify for tax exemption. To process an order that has two store receipts, shoppers should take one picture of both receipts side by side and enter the total cost of the two transactions in the app.



Can shoppers sort Kowalski's orders by aisle location? 

Yes, shoppers can sort their Shopping List by aisle location at Kowalski's. For more information, click here



What items are prohibited?

Shoppers cannot deliver tobacco, prescription/behind the counter medication, or gift cards from Kowalski's. Click here to view the full list of prohibited items for all Shipt orders.
Note: If you're interested in alcohol delivery, email alcoholdelivery@shipt.com to complete the Alcohol Delivery Certification course for your state.

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.

Kowalski's Wine Shops operate on different hours than the store's other departments. If a member places an order with alcohol outside of the Wine Shops' hours, you may let the member know the item is unavailable at that time.



Will shoppers need to bag items at checkout?

Shoppers will only need to bag items if a store attendant is unable to assist.



Can items be returned?

Yes, all items can be returned to the store where they were originally purchased.
Note: Kowalski's has the right to accept or refuse returns for any items.

To complete a return for a Kowalski's order:

  • Present the original receipt and your Shipt card at Customer Support. 
  • Write the order number on the receipt and take a picture of it after the store attendant has completed the return
  • Email the picture to shoppers@shipt.com

Minnesota Alcohol Returns:
Alcohol returns cannot be refunded in Minnesota, even if you have a receipt. However, if you are unable to deliver alcohol items to a member, please return the items back to the store’s customer service area.



What should shoppers do if a member has an issue with their order from Kowalski's? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!

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