Shopping at Jewel-Osco

Below is some helpful information for shoppers to know about shopping at Jewel-Osco.

Do shoppers need to ask for tax exemption?

No, Jewel-Osco orders are not tax-exempt.

What items are prohibited?

Shoppers cannot deliver alcohol, tobacco, prescription/behind the counter medication, or gift cards from Jewel-Osco. Click here to view the full list of prohibited items for all Shipt orders. 

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.

Will shoppers need to bag items at checkout?

Yes, shoppers will be responsible for bagging items at checkout. Tips on bagging can be found here!

Can items be returned?

No, items cannot be returned to Jewel-Osco.

What should shoppers do if a member has an issue with their order from Jewel-Osco? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat,, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!

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