Below is some helpful information for shoppers to know about shopping at Hy-Vee.

Do shoppers need to ask for tax exemption?

Yes. Once shoppers get to check out, tap Check Out in the app, they should let the cashier know the order is tax-exempt and present the barcode to be scanned. If using self-checkout, shoppers should scan the barcode before beginning to scan items.

If the barcode scan fails, the Shopper App will prompt shoppers to provide the original 5 digit code for tax exemption purposes.

Can shoppers use self-checkout at Hy-Vee? 

Yes, shoppers can use any lane to check out. 

What items are prohibited?

Shoppers cannot deliver alcohol*, tobacco, prescription/behind-the-counter medication, or gift cards from Hy-Vee. Click here to view the full list of prohibited items for all Shipt orders. 
*Note: Alcohol delivery from Hy-Vee is available in select metros. To check to see if alcohol delivery is available in your area, click here.

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.

Should shoppers use a rewards card at checkout?

No, Shipt does not have a loyalty program through Hy-Vee.

Will shopper need to bag items at checkout?

Shoppers will only need to bag items if a store attendant is unable to assist.

Can items be returned?

Yes, all items, except for perishables, can be returned to the store where they were originally purchased.
Note: Hy-Vee has the right to accept or refuse returns for any items.

To complete a return for a Hy-Vee order:

• Present the original receipt and your Shipt card at Customer Support. 
• Write the order number on the receipt and take a picture of it after the store attendant has completed the return
• Email the picture to shoppers@shipt.com

What should shoppers do if a member has an issue with their order from Hy-Vee? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!