Below is some helpful information for shoppers to know about shopping at Harris Teeter.

Do shoppers need to ask for tax exemption?

Yes. Shoppers should let the cashier know they have a tax-exempt order and sign the tax exemption logbook. Be specific when listing these categories in the Purchase Description box, and avoid using general terms such as "groceries" or "food" in the Purchase Description box. Shoppers should also leave the expiration date blank, as that field is for Harris Teeter use only.
Example: dairy products, produce, cleaning supplies and canned goods

Can shoppers use self-checkout at Harris Teeter?

No, Harris Teeter would like shoppers to use a checkout lane with a store attendant.

What items are prohibited?

Shoppers cannot deliver alcohol*, tobacco, prescription/behind the counter medication, or gift cards from Harris Teeter. Click here to view the full list of prohibited items for all Shipt orders. 

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
Note: Alcohol is available for delivery in Jacksonville, FL only. 

Should shoppers use a rewards card at checkout?

Yes, shoppers will use either the member's or Shipt's VIC Rewards account information at checkout at Harris Teeter.

• The member’s VIC Rewards card information is integrated into the Shipt app.
• If the member’s information is not provided, use the Shipt VIC Rewards number provided in the app.
• Shoppers should not use their personal VIC Rewards number.  

Will shoppers need to bag items at checkout?

Shoppers will only need to bag items if a store attendant is unable to assist.

Can items be returned?

Yes, all items can be returned to the store where they were originally purchased.
Note: Harris Teeter has the right to accept or refuse returns for any items.

To complete a return for a Harris Teeter order:

• Present the original receipt and your Shipt card at Customer Support. 
• Write the order number on the receipt and take a picture of it after the store attendant has completed the return
• Email the picture to shoppers@shipt.com

What should shoppers do if a member has an issue with their order from Harris Teeter? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!