Below is some helpful information for shoppers to know about shopping at Go Grocer.
Do shoppers need to ask for tax exemption?
Yes. Shoppers should inform the cashier that they have a Shipt order and the cashier will complete the process.
What items are prohibited?
Shoppers cannot deliver tobacco, prescription/behind-the-counter medication, or gift cards from Go Grocer. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
What should shoppers do if a member special requests alcohol or wants to add alcohol to their grocery order at Go Grocer?
Shoppers will not be able to honor a request for alcohol on a “dry” order (an order that does not already include alcohol). If a member wants to add alcohol after they have placed a dry order, shoppers may politely let them know they will have to place a new order for that item to be delivered.
Alcohol cannot be purchased before 11 a.m. on Sundays.
Will shoppers need to bag items at checkout?
Shoppers will only need to bag items if a store attendant is unable to assist.
Can items be returned?
No, items cannot be returned to Go Grocer.
Alcohol Returns
For Go Grocer alcohol orders, if a member is not home, unable to produce a valid ID, or is intoxicated at the time of delivery,* shoppers should return alcohol items back to the store of purchase
*Alcohol items that have to be returned due to these reasons will not be refunded.
To return alcohol items, shoppers should present the store receipt with the items that need to be returned to an associate at the customer service desk.
What should shoppers do if a member has an issue with their order from Go Grocer?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!