Shopping at Fresh Thyme

Below is some helpful information for shoppers to know about shopping at Fresh Thyme.



Do shoppers need to ask for tax exemption?

No, Fresh Thyme orders are not tax-exempt.



What items are prohibited?

Shoppers cannot deliver alcohol*, tobacco, prescription/behind-the-counter medication, or gift cards from Fresh Thyme. Click here to view the full list of prohibited items for all Shipt orders.
*Note: Alcohol delivery certified shoppers can deliver alcohol in Chicago and MI, MN, MO, and OH metros. 
When checking out with alcohol in Minnesota, it must be purchased in a separate transaction if there are other non-alcoholic items on the order.

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.



What should shoppers do if a member special requests alcohol or wants to add alcohol to their grocery order?

Shoppers will not be able to honor a request for alcohol on a “dry” order (an order that does not already include alcohol). If a member wants to add alcohol after they have placed a dry order, shoppers may politely let them know they will have to place a new order for that item to be delivered.



Should shoppers use a rewards card at checkout?

No, shoppers should not use a rewards card at checkout.



Will shoppers need to bag items at checkout?

Shoppers will only need to bag items if a store attendant is unable to assist.



Can items be returned?

No, items cannot be returned to Fresh Thyme. 



What should shoppers do if a member has an issue with their order from Fresh Thyme? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!

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