Shopping at Fresco y Más

Below is some helpful information for shoppers to know about shopping at Fresco y Más.


Aisle Location Sorting

Fresco y Más aisle location sorting is an optional feature that provides clear navigation and direction while shopping items for Fresco y Más orders.

To organize the Shopping List for Fresco y Más orders by aisle location:

  • Tap Sort: Category from the top of the Shopping List
  • Under the Sort Items By section, select Aisle Location
  • Tap Apply in the top right corner of the section


Do shoppers need to ask for tax exemption?

Yes. Once shoppers get to check out, tap Check Out in the app, they should let the cashier know the order is tax-exempt and present the barcode to be scanned. If the barcode does not scan, proceed with checkout and ask the cashier to use the store supervisor card.


Can shoppers use self-checkout at Fresco y Más?

Yes, shoppers can use any lane they wish to check out.


What items are prohibited?

Shoppers cannot deliver tobacco, prescription/behind-the-counter medication, or gift cards from Fresco y Más. Click here to view the full list of prohibited items for all Shipt orders. 

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.


Will shoppers need to bag items at checkout?

Shoppers will only need to bag items if a store attendant is unable to assist. 


Should shoppers use a rewards card at checkout?

No, shoppers should not use a rewards card at checkout.


What do shoppers do if the receipt won't scan into the app?

After checking out, shoppers will be prompted to scan the barcode on the physical receipt. If the app’s scanner has trouble capturing the receipt barcode, the receipt number underneath the barcode can be manually entered.


Can items be returned?

Fresco y Más cannot accept returns after shoppers leave the store. Therefore, shoppers should process orders before leaving Fresco y Más to ensure items can be returned if necessary.
Note: If the member’s card is declined while shoppers are still in-store, non-perishables may be returned only.


What should shoppers do if a member has an issue with their order from Fresco y Más

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!

If members have questions about their SE Grocers Rewards, shoppers can politely direct them to call 1-844-745-0463 or visit segrewards.com for assistance.


What is Shop Fresco y Más?

Fresco y Más' customers can utilize same-day delivery through Shipt using the Shop Fresco y Más website or app. The shopper side of the experience remains the same. You’ll receive, shop, and deliver both Shipt and Shop Fresco y Más orders through your Shipt Shopper app. Pay and rating systems are also the same.

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