Shopping at Best Market

Below is some helpful information for shoppers to know about shopping at Best Market.
Note: Best Market stores have a unique inventory for each store location, where different stores may not carry the same items. Therefore, shopping at the store address provided in the app for each order will help ensure that shoppers are able to shop for members' requested items.


Do shoppers need to ask for tax exemption?

Yes. Shoppers should let the cashier know they have a tax-exempt order and will need to sign the tax exemption form.


What items are prohibited?

Shoppers cannot deliver alcohol, tobacco, prescription/behind the counter medication, or gift cards from Best Market. Click here to view the full list of prohibited items for all Shipt orders. 

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.


Will shoppers need to bag items at checkout?

Shoppers will only need to bag items if a store attendant is unable to assist.


How are bag fees handled at Best Market?

Shoppers will need to pay bag fees when checking out at Best Market and may use their Shipt card to cover the cost of all bags purchased while paying for the order during checkout.


Can items be returned?

No, items cannot be returned to Best Market.


What should shoppers do if a member has an issue with their order from Best Market? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!

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