Below is some helpful information for shoppers to know about shopping at Fresco y Más Liquor.  

Do shoppers need to ask for tax exemption?

Yes. Once shoppers get to check out and tap Check Out in the app, they should let the cashier know the order is tax-exempt and present the barcode to be scanned. If the barcode does not scan, proceed with checkout and ask the cashier to use the store supervisor card.

What items are prohibited?

Shoppers cannot deliver tobacco, prescription/behind-the-counter medication, or gift cards from Fresco y Más Liquor. Click here to view the full list of prohibited items for all Shipt orders. 

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.

Should shoppers use a rewards card at checkout?

No, shoppers should not use a rewards card at checkout.

Will shoppers need to bag items at checkout?

Shoppers will only need to bag items if a store attendant is unable to assist.

Can items be returned?

No, non-alcohol items cannot be returned to Fresco y Más Liquor.

Alcohol returns

If shoppers are unable to deliver alcohol items to a member, they should return to the store and surrender the items to a store associate. Alcohol returns cannot be refunded, even with a receipt.

What should shoppers do if a member has an issue with their order from Fresco y Más Liquor? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!

In order to participate in alcohol delivery, you must have passed the alcohol delivery certification.

If you are 21 or over and interested in delivering alcohol from this retailer, click here to find the certification course for your state.