A Shipt business profile is a type of user profile that can be added to any existing Shipt account. Business profiles can be used for companies of all sizes to order groceries, supplies, and ingredients and includes several customer benefits. Orders placed from a Shipt business profile will have a “business” label on the offer card.
Continue reading for more information about Business orders.
How can I identify a Business order?
Business orders are orders placed by Shipt Members through their business profiles.
The Business order displays a Business label on order cards, the Order Details screen, and member information cards.
Learn more about order card labels here.
When do I communicate with members?
Communication is key to providing excellent customer service. While the amount of communication needed will vary based on the substitution preference selected by the member, experienced shoppers recommend using the option to send in-app messages to their members to communicate.
How do I check out with a Business order?
Check out processes for Business orders will be the same as standard Shop & Deliver orders.
Once you are done shopping, you will be ready to check out. Checkout processes will vary depending on the retailer, so it is a good idea to review the Retailer Guide and get familiar with the processes for retailers you will be shopping at.
For Business orders, you will:
- Scan items at the register.
- Self-checkout may be utilized at certain retailers.
- Use a Shipt card for payment.
- Upload a picture of the receipt to the shopper app.
- Review more information on store receipts here.
- Enter an order total in the app.
For Business orders, you may:
- Ask for tax exemption when checking out.
- Follow the in-app prompts to complete that process with the cashier.
- Review the Tax Exemption Quick Guide.
- Use a rewards card when checking out.
- Follow the in-app prompts to complete that process with the cashier.
- Review the Rewards Card Quick Guide.
- Account for Bag Fees.
- The app will prompt you to either input the amount of bags or ask for the bag fee amount which can be found on your receipt.
- Your Shipt card will always cover bag fees should you have to purchase paper or plastic bags when checking out.
What do I do with receipts for Business orders?
Once you have uploaded a clear receipt photo to the app and the order has successfully processed, we recommend keeping the store receipt* until after delivering the order in case you need to return the order if the delivery cannot be made.
Do not hand printed receipts to customers at the time of delivery. Order totals for printed store receipts will differ slightly from the digital receipts they receive from Shipt, and customers will receive a digital copy of their receipt from Shipt as soon as you mark the order as delivered. If members have any questions or concerns about their charges, you can politely direct them to contact Shipt Support and they will be happy to help!
You can then throw away the store receipt once the order has been successfully delivered.
*Note: Keep in mind that store receipts from Shipt orders belong to Shipt and cannot be used for personal rewards programs.
What do I do if the customer is not at their business at the time of delivery?
If the customer is unresponsive when you arrive at the business delivery address, you may try calling or messaging them. Check to see if someone working at the business can accept the delivery. If not, remain at the delivery location and call Shipt Support to help you decide the best course of action to take.