Support is available 24/7 via Live Chat and Phone.
Phone: 205-502-2500
Live Chat: Accessible via the Help screen in the shopper app
- Assistance for an order currently being shopped or delivered
- Request pay reports
- Legal name change requests
Shipt HQ Email Addresses:
onboarding@shipt.com
- Questions about the status of your new shopper sign up or a shopper referral
- Updates to your car insurance policy
support@shipt.com
- Support inquiries that are not time-sensitive
- Questions about your Shipt membership benefit
shoppers@shipt.com
- General questions about your shopper account or app
- Request pay reports
- Feedback on ways to grow your business
- Questions about your stats
- Questions about member feedback
- Questions about shopper pay
- Requests to be removed from the Shipt platform
appreciation@shipt.com
- Questions about Shipt Perks for shoppers and Summit Seeker rewards
milestones@shipt.com
- Questions about Shopper Milestone packages
shopperlounge@shipt.com
- Access to the Shipt Shopper Lounge Facebook group
identity@shipt.com
- You may receive emails from this email address regarding identity verification.
Not receiving emails from Shipt HQ? Click here for troubleshooting tips.