Support is available 24/7 via Live Chat and Phone.

Phone: 205-502-2500
Live Chat: Accessible via the Help screen in the shopper app

• Assistance for an order currently being shopped or delivered
• Request pay reports

Shipt HQ Email Addresses:

onboarding@shipt.com

• Questions about the status of your new shopper sign up or a shopper referral
• Updates to your car insurance policy

support@shipt.com

• Support inquiries that are not time-sensitive
• Questions about your Shipt membership benefit

shoppers@shipt.com

• General questions about your shopper account or app
• Name changes
• Request pay reports
• Feedback on ways to grow your business
• Questions about your stats
• Questions about member feedback
• Questions about shopper pay
• Requests to be removed from the Shipt platform

appreciation@shipt.com

• Questions about Shipt Perks for shoppers and Summit Seeker rewards 

milestones@shipt.com

• Questions about Shopper Milestone packages

shopperlounge@shipt.com

• Access to the Shipt Shopper Lounge Facebook group

Not receiving emails from Shipt HQ? Click here for troubleshooting tips.