Other
Can I leave an order on the customer's doorstep?
Yes, all orders delivered with Shipt are door drop-offs unless the order has a Hand-off...
May I shop my own order?
No, shoppers are not permitted to shop their own orders. This policy is in place to pr...
What do I do if I'm handed a promotional gift card at checkout?
While it is against Shipt's policy to purchase and deliver gift cards, there are a few ...
Can I deliver the order before the start of the delivery window?
Members select their delivery windows based on the time that works best for them, and s...
Delivering to Hotels and Resorts
Part of providing excellent customer service is knowing and adhering to hotel/resort de...
Customer Service
If you ever need assistance as a shopper, there are multiple ways you can contact Shipt...
Store Receipts
Below is some helpful information to know for handling printed receipts and documenting...
Fall Produce Guide
Check out the produce guide below to get tips on what to look for as well as what to av...
Manually Pairing Orders
Shoppers often receive offers for orders that have the same delivery window as another ...
Receiving Offers for Orders
Order offer notifications are sent to shoppers on the schedule in two ways: If the shop...
Dietary Preferences
Members have the ability to set dietary preferences for their account, which enables th...
Order Bundles
Bundles are orders paired together by Shipt based on various factors, including store l...
Should I shop at the store listed in the app?
When customers place their order, the items they select are based on the inventory of t...
What do I do if the member has an issue with their order?
While shopping: If a member asks for an in-store price, politely let them know the cost...
Can members request a shopper?
At this time, members cannot request a specific shopper. If you notice you’re shopping ...
What do I do when a member asks for another item after I've processed the order?
Politely let the member know that the order has already been closed. Inform the member ...
Shopper Milestones
Shopper Milestones are a way that Shipt recognizes and rewards shoppers for their hard ...
Shipt's Shopper Appreciation Program
Shipt HQ’s Shopper Appreciation program recognizes and rewards shoppers for their hard ...
What should I do if an order is canceled after I have checked out?
If an order is canceled after you’ve checked out but before you’ve delivered, contact S...
What do I do if a store does not accept a return?
If you attempt to return an item and the store will not accept it, please contact Shipt...
Winter Weather Preparedness
As the chance of snowfall increases, remember to always consider safety first. Give you...
How can I get independent contractor verification from Shipt?
As a shopper with Shipt and independent contractor, we cannot provide employee verifica...
How does Shipt handle potentially inclement weather?
At Shipt, our top priority is always the safety of shoppers. Because of this, we contin...
Selecting Flower Arrangements
Selecting the right flower arrangement for members can be a fun and heartwarming task! ...
Shopping and Delivering Bulk/Wholesale Orders
Shopping and delivering bulk/wholesale orders from stores is different from other order...
Shopping for Baby Food
Shopping for baby food can be tricky – with so many brands and varieties it can be diff...
What do I do if I'm shopping an order close to closing time at the store?
Be mindful of store closing times when you claim orders. Be sure to give yourself plent...
Media 101: Shoppers
As a shopper with Shipt, you may be approached by curious members of the media such as ...
Why am I not receiving emails from Shipt?
There are a few reasons you might not be receiving your emails from Shipt, but there ar...
Delivering to Apartment Buildings
Occasionally, you’ll claim a delivery to an apartment building. Here are some suggestio...
Holiday Shopping Tips and Tricks
The holidays can sometimes present unique shopping challenges. Review the tips and tric...
Sustainable Shopping
Due to city and state ordinances, many retailers have gone bagless, meaning single-use ...
How do I handle delivery with personally owned reusable bags?
Shoppers are encouraged to use reusable bags and cooler bags to help transport items fr...
What To Do if a Member Is Not Responding During their Order
Review the sections below for the next steps that experienced shoppers recommend when a...
Can I still deliver orders if I'm driving a rental car?
Per the Shopper Agreement, all shoppers with Shipt are required to have personal vehicl...
How to Sort Orders by Aisle Location
Aisle location sorting is an optional feature for orders that enables you to organize i...
Troubleshooting a Target.com Prepaid Order
Review the sections below to learn how to handle potential processing error messages an...
Summer Produce Guide
Check out the produce guide below to get tips on what to look for as well as what to av...
What can I do if an item is accidentally missed during checkout?
It's important to ensure that all items are accounted for during the checkout process. ...
Shipt Shopper Lounge: Guidelines
Network with a supportive online community of fellow shoppers by joining the Shipt Shop...
Shopper Safety FAQ
Trust and safety is a foundational part of our community at Shipt. Shoppers with Shipt ...
Shopper GIF Library
Experienced shoppers often emphasize the importance of excellent communication, and our...
What is a substitution general preference?
A general preference for substitutions indicates if communication has been requested by...
Shopper Success Fundamentals
Providing a positive member experience is crucial to success as a shopper with Shipt. W...
Member Pre-Tipping
Shipt offers a pre-tipping feature that gives customers an option to enter a tip when t...
What is Nift?
Shipt is partnering with Nift to bring new ways to say "Thank You" to our shoppers. Nif...
Refresher FAQs
What is the Best Practices Refresher? You may receive the optional refresher course th...
Shopping for Target Apparel
Target apparel items, including shoes, accessories, and outerwear, are available for de...
Proposition 22 FAQ for California
For our California shopper community, below is what you need to know about key updates ...
Shopper App Access Guidelines
Shipt is dedicated to offering a meaningful line of opportunities to those who deliver ...
Item Warranties
Shoppers may purchase an extended warranty for an item per the member's request. To pur...
Shopping for Special Request Deli or Bakery Items
Members can put in a special request to have a party tray or bakery item such as a cake...
What are Order Action Items?
In the shopper app, there are order actions that help guide shoppers to complete the or...
Spring Produce Guide
Check out the produce guide below to get tips on what to look for as well as what to av...
The Shipt Shop
Looking for more Shipt gear to sport while you're shopping? The Shipt Shop has you cove...
Shipt HQ Contact Information
Support is available 24/7 via Live Chat and Phone. Phone: 205-502-2500 Live Chat: Acce...
Shipt Phone Photography Guidelines
We love seeing and sharing the many faces that make up the amazing Shipt Shopper commun...
How to Reset Your Shopper Account Password
If you have forgotten your shopper account password, you can complete the following ste...
Occupational Accident Insurance for Shoppers
At Shipt, safety is a priority – and that includes peace of mind that you’re covered i...
Harassment Prevention Policy
Shipt strives to cultivate and preserve a welcoming and inclusive environment for every...
How do I view which retailers are in my area?
How do I view which retailers are in my area? Before scheduling yourself in a specific ...
New member welcome gifts from Shipt
Shipt is currently testing a new member gift feature in select metros. If you have cla...
Metro Advisors and Local Lounges
In some metros, there are shoppers designated as Metro Advisors. Metro Advisors are exp...
Proposition 22 Required Rest Period for California
Per Proposition 22, shoppers in California may not work on the Shipt platform for more ...
Shopper Ratings
After an order has been delivered, the member will be prompted to leave a rating for th...
Shipt's Purpose & Values
Founded on the mission of simplifying lives, Shipt serves its members and communities b...
In-App Messaging
Shipt’s in-app messaging provides an easy, efficient way of communicating with customer...
Member Notes
Shoppers are able to leave their own notes about an address or a customer to reference ...
Reviewing Delivery Only Package Information
Shoppers will be able to review package weight and dimension information for Delivery O...
Completing Orders Without a Physical Card
As soon as shoppers complete the sign-up process to start shopping with Shipt, they wil...
Delivering to College Campuses
If you claim an order for delivery to a college campus, top shoppers recommend these ti...
Shopping in Seattle FAQ
Over the last few years, the City of Seattle has passed several ordinances directly imp...
Beyond Tour
Every year Shipt’s Beyond Tour travels to different cities throughout the U.S. where Sh...
Earn extra funds for savings goals, retirement, and more with Stride Save
*Note: This program is only available to eligible shoppers in Utah and Alabama. We kn...
Payment Schedule
Stripe Connect, a technology from Stripe, Inc., is Shipt's weekly payment processing pl...
Shopping in Colorado FAQ
Shoppers in Colorado will have a unique order offering experience, compared to other st...
Delivery Windows
When a customer places their order, they'll select the delivery window in which they'd ...
Shopper Contracts
Overview In order to sign up as a shopper with Shipt, it's recommended to review and ag...
Does Shipt track my location?
As a platform enabling deliveries from one place to another, accurate location data is ...
Shopping at Strack & Van Til
Below is some helpful information for shoppers to know about shopping at Strack & V...
Target Circle 360
Target Circle 360 is a paid membership that gives Target guests access to same-day deli...
Shopping orders that contain gift items
Customers have the option to create an order to send to someone else as a gift. If an o...
How do I use promo codes for the Shipt Shop?
At checkout, you will see a Coupons/Promotion Code box to enter your promo code. Be sur...
Shopper Referrals
Know someone who would be a great addition to the shopper community? Refer them directl...
Winter Produce Guide
Check out the produce guide below to get tips on what to look for as well as what to av...