Shopping for New Customers

If you claimed an order for a customer who is new to Shipt, a banner will display at the top of the Order Details screen to let you know it's their first order.

New customers typically are not familiar with the shopping and delivery process and, therefore, communication is key for providing a quality experience and service. While preformatted messages are available for you to utilize, providing additional details for new customers can often be helpful for ensuring order satisfaction.

Consider the tips below that other shoppers use to provide a great experience for new customers.